Victoria Roche
Brooklyn
Summary
Dedicated professional skilled in companionship support and emotional well-being for elderly residents. Committed to enhancing patient comfort and quality of life through engaging recreational activities and attentive meal preparation.
Overview
34
34
years of professional experience
Work History
Hospitality Aide
EHM Senior Solutions
Saline
06.2011 - 01.2026
- Provided companionship and emotional support to enhance resident well-being.
- Supported meal service by setting up dining areas and assisting residents during meals.
- Participated in recreational activities with patients such as playing cards or board games.
- Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
Ward Clerk
Ehm solutions
Saline
02.2009 - 06.2011
- Managed patient records and maintained confidentiality in a busy healthcare environment.
- Scheduled appointments and managed the clinic's calendar for optimal efficiency.
- Maintained inventory of office supplies and ordered materials as needed for operations.
- Responsible for greeting visitors, answering phones and providing general information.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Collected paperwork for patients, nurses, and physicians.
- Organized and maintained filing system for medical records and documents.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
Assistant Branch Manager
Charter One Bank
Ann Arbor
02.2006 - 02.2009
- Assisted in daily branch operations and customer service initiatives.
- Managed team scheduling and resource allocation for optimal performance.
- Trained staff on banking products and customer engagement techniques.
- Oversaw compliance with regulatory requirements and internal controls.
- Resolved customer inquiries and escalated issues to appropriate departments.
- Facilitated branch meetings to enhance team communication and morale.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Supervised branch team, providing management with performance assessment suggestions.
- Provided training to new employees on company policies and procedures.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
Department Manager
Von Maur
Ann Arbor
06.2003 - 02.2006
- Managed daily operations and staff scheduling for multiple departments.
- Oversaw inventory management and restocking processes.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated promotional events and special sales initiatives.
- Ensured compliance with company policies and procedures across departments.
- Analyzed sales data to identify trends and improve performance.
- Developed training materials to enhance employee knowledge and skills.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Ensured compliance with all safety regulations in the workplace.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular performance reviews to monitor progress of individual employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Assistant Manager
Famous Footwear
Monroe
06.1998 - 06.2003
- Assisted in managing daily store operations and team performance.
- Trained new staff on customer service and sales techniques.
- Handled inventory management and restocking of merchandise.
- Provided support in visual merchandising and store layouts.
- Ensured compliance with company policies and procedures.
- Addressed customer inquiries and resolved issues promptly.
- Collaborated with team to meet sales targets and goals.
- Organized promotional displays to enhance product visibility.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Wallet works
Monroe
06.1992 - 06.1998
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and optimized stock placement for efficiency.
- Implemented visual merchandising standards to attract customers effectively.
- Coordinated team schedules to maintain adequate staffing coverage.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Conducted regular sales meetings to motivate and inform team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Columbia Central
Brooklyn, MI06-1986
Skills
- Companionship support
- Meal preparation
- Resident assistance
- Recreational engagement
- Dining area setup
- Customer relationship management
- Elderly care
- Emotional and social support
- Patient comfort
Timeline
Hospitality Aide
EHM Senior Solutions
06.2011 - 01.2026
Ward Clerk
Ehm solutions
02.2009 - 06.2011
Assistant Branch Manager
Charter One Bank
02.2006 - 02.2009
Department Manager
Von Maur
06.2003 - 02.2006
Assistant Manager
Famous Footwear
06.1998 - 06.2003
Store Manager
Wallet works
06.1992 - 06.1998
High School Diploma -
Columbia Central