Victoria L. Rodino, Ph.D.
Roanoke,TX
Summary
Results-driven Director with 20+ years experience in healthcare, IT, customer relations, and employee development. Dedicated to strategic initiatives that drive performance improvement. Adept at effective communication, garnering trust, and empowering others to perform.
As a Doctor of Organizational Psychology, I am acutely focused on executing empirically sound
strategies that support a strong organizational work culture.
Overview
17
17
years of professional experience
Work History
Director, Health System Solutions
Amwell
09.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Director, Network Delivery & Innovation
Children's Health
11.2018 - 09.2022
- Developed and implemented strategies to establish long-term business objectives, providing for sustainable growth and program success.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Developed quarterly business plans to achieve strategic goals.
- Established performance goals for department and provided methods for reaching milestones.
- Cultivated a department-wide culture of innovation and collaboration.
Manager, Virtual Health Operations
Children's Health
07.2015 - 10.2018
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Led technology roadmapping, conducting research, development and installation according to deployment specifications.
- Executed technical strategies achieving successful IT program deployments that aligned with organization's strategic vision.
- Established positive and effective communication among team, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
IT Business Manager
Children's Health
09.2013 - 06.2015
- Managed strategic planning & venture projects including Database Development; Custom Software Builds; System Integration; Health Information Exchange (HIE).
- Led cross-functional teams to successful completion and implementation of business objectives, ensuring milestones were accomplished on schedule, on budget, and with desired results.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Global Health Solutions Consultant
Virtusa
03.2012 - 08.2013
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Supported clients with business analysis, documentation, and data modeling.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Manager, Clinical & Pharmacy Operations
AlohaCare
02.2007 - 09.2011
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Certificate - Higher Education
Harvard University
Cambridge, MA06.2022
Ph.D. - Industrial Organizational Psychology
Walden University
Minneapolis, MN02.2022
Master of Arts - Philosophy
Walden University
Minneapolis, MN02.2022
Bachelor of Arts - English Language And Literature
Southern New Hampshire University
Hooksett, NH06.2014
Skills
- Operational Leadership
- Organizational Development
- Change Management
- Employee Relations & Talent Development
- Customer Relationship Management
- Team Building and Motivation
- Performance Improvement
- Cross-functional Team Leadership
Affiliations
2021 Nomination: Women in Technology, Dallas Business Journal
2020 Award: Leadership Alignment, AmWell
2018 Award: Clinical Innovation, AmWell
2017 Award: Clinical Innovation, AmWell
ACHIEVEMENTS
RESEARCH
- Dissertation, Walden University, 2022, Title: “Exploring the Perception of Promotability Among Employees in a Non-Profit Organization Focused on Health and Social Impact Services” Committee: Hedy Dexter, PhD (chair), Tracy Masiello, PhD (2nd member) Jim Brown, PhD (URR)
- Research Project, Children’s Health, 2017, Remote Patient Monitoring (RPM): Project studying transplant pediatric patients reduced ED admissions and improved Tacrolimus lab results as a result of the use of digitized medication to track compliance to new medication therapies when discharged to the home.
INTERVIEWS
- iHeartRadio, “Tips for a Successful Virtual Visit”, May 2020
- Health Tech Magazine, “How Remote Patient Monitoring Programs are Beneficial”, April 2020
- CBS News, “With Increasing Flu Cases, Virtual Doctors are Now Available Through App”, December 2019
- NBC News, “Children’s Health Hopes ‘Virtual Visit’ App Helps Families with Flu Frenzy”, December 2019
PUBLIC SPEAKING
- Presenter: “0-60 in 30: The Rapid Deployment of Virtual Health in the Ambulatory and Hospital Bedside Settings” - The Festival of Telehealth, February 2021
- Presenter: “Leveraging Technology to Improve Access to Care During COVID-19” - International Society for Pediatric Innovation, March 2021
- Presenter: “Reimaging Children’s Health in 2021 and Beyond”- HIMSS Conference, 2021
- Presenter: “How to Reduce Disparities in Telehealth Access” - Language Line Solutions, December 2020
- Presenter “Remote Patient Monitoring, Expanding Access to Care” – International Society for Pediatric Innovation
- Presenter: “Children’s Health Teen Recovery Virtual Visit Program” - American Well Client Forum, 2019
- Presenter: “Children’s Health to Family Health: Leveraging Technology to Increase Access to Care in Texas” - American Telemedicine Association, 2018
- Presenter: “Proteus Remote Patient Monitoring” - American Society of Pediatric Nephrology, 2017
PUBLICATIONS
- Author: Dissertation, “Exploring the Perception of Promotability Among Employees in a Non-Profit Organization Focused on Health and Social Impact Services”, 2022
- Co-Author: “The Future of Measuring Adherence Through Technology: An Objective Way to Report” - American Society of Pediatric Nephrology, 2017
- Author, “Accountable Care Organizations: Supporting Transformation within the Healthcare Industry” - 2012
Timeline
Director, Health System Solutions
Amwell
09.2022 - Current
Director, Network Delivery & Innovation
Children's Health
11.2018 - 09.2022
Manager, Virtual Health Operations
Children's Health
07.2015 - 10.2018
IT Business Manager
Children's Health
09.2013 - 06.2015
Global Health Solutions Consultant
Virtusa
03.2012 - 08.2013
Manager, Clinical & Pharmacy Operations
AlohaCare
02.2007 - 09.2011
Certificate - Higher Education
Harvard University
Ph.D. - Industrial Organizational Psychology
Walden University
Master of Arts - Philosophy
Walden University
Bachelor of Arts - English Language And Literature
Southern New Hampshire University
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