Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Rodriguez

Harlingen

Summary

Dynamic banking professional with extensive experience at Lone Star National Bank, excelling in client relationship management and account maintenance. Proven ability to foster trust and loyalty through exceptional customer service. Skilled in branch operations, adept at resolving complex issues while enhancing customer satisfaction and driving repeat business.

Overview

17
17
years of professional experience

Work History

Personal Banker

Lone Star National Bank
06.2019 - 12.2019
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Processed customer payments and account setup charges.
  • Tracked and processed customer account requests and applications.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

Bank Teller

Bank of America
08.2015 - 12.2018
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Administrative Assistant

Best Buy
02.2013 - 02.2015
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.

IT Technician / Geek Squad

Best Buy
02.2012 - 2013
  • Maintained office PCs, networks and mobile devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnosed and troubleshot hardware, software and network issues.

Customer Service Representative

Best Buy
02.2006 - 2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered prompt service to prioritize customer needs.

Cashier

Marshalls
06.2003 - 10.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Accounting

The University of Texas Rio Grande Valley
Edinburg, TX
05-2026

Associate of Science -

Texas Southmost College
Brownsville, TX
05-2023

High School Diploma -

Homer Hanna High School
Brownsville, TX
05-2005

Skills

  • Client relationship management
  • Customer service
  • Account maintenance
  • Branch operations

Languages

Spanish
Limited Working

Timeline

Personal Banker

Lone Star National Bank
06.2019 - 12.2019

Bank Teller

Bank of America
08.2015 - 12.2018

Administrative Assistant

Best Buy
02.2013 - 02.2015

IT Technician / Geek Squad

Best Buy
02.2012 - 2013

Customer Service Representative

Best Buy
02.2006 - 2012

Cashier

Marshalls
06.2003 - 10.2005

Bachelor of Science - Accounting

The University of Texas Rio Grande Valley

Associate of Science -

Texas Southmost College

High School Diploma -

Homer Hanna High School

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