Victoria Rohrscheib
La Grange,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Professional Organizer
Self-employeed
La Grange, IL
01.2015 - Current
- Provided assistance with downsizing projects by helping clients determine what items should be kept or donated and discarded.
- Coached clients on how to maintain an organized environment through regular maintenance practices.
- Conducted assessments of client spaces, identified areas of improvement, and created solutions to maximize efficiency.
Medical Office Manager
Elevate Counseling + Wellness
Westmont, IL
08.2020 - 06.2024
- Managed inbound phone inquiries regarding appointment scheduling and practice services.
- Scheduled patient appointments based on individual needs and preferences.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Trained new staff on office procedures, software programs and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Coordinated logistics for internal and external staff meetings and conferences.
- Organized and maintained documents, files and records.
- Coordinated with insurance companies to verify coverage of services rendered.
Clerical Assistant
Lyons Township High School
La Grange, IL
04.2016 - 06.2017
- Provided administrative support for staff members.
- Assisted with filing documents and maintaining records.
- Greeted visitors and customers in a friendly, professional manner.
- Prepared student diplomas for graduation.
- Performed data entry tasks with accuracy and speed.
Paraprofessional
Highlands Elementary School
La Grange, IL
01.2016 - 04.2017
- Assisted in the implementation of educational programs for special needs children.
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted teachers with planning and preparing lessons for students.
- Utilized effective communication strategies when interacting with diverse populations.
- Monitored student progress and provided feedback to teachers and parents.
Customer Service Team Member
Whole Food Market
Hinsdale, IL
01.2015 - 04.2015
- Assisted customers with product selection and ordering processes.
- Built relationships with customers through friendly conversations.
- Responded to customer inquiries via phone, email, and in person.
- Ensured store shelves were stocked appropriately with merchandise items.
- Provided information about products and services to customers.
Education
Associate of Science - Law Enforcement
Oaken Community College
Des Plaines, ILParaprofessional License -
Illinois State Board of Education
Chicago, ILSkills
- Customer Service
- Relationship Building
- Excellent Communication
- Organizational Systems
- Attention to Detail
- Teamwork and Collaboration
- Administrative Support
- Office Administration
- Recordkeeping
- Event Planning
Timeline
Medical Office Manager
Elevate Counseling + Wellness
08.2020 - 06.2024
Clerical Assistant
Lyons Township High School
04.2016 - 06.2017
Paraprofessional
Highlands Elementary School
01.2016 - 04.2017
Professional Organizer
Self-employeed
01.2015 - Current
Customer Service Team Member
Whole Food Market
01.2015 - 04.2015
Associate of Science - Law Enforcement
Oaken Community College
Paraprofessional License -
Illinois State Board of Education
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