VICTORIA ROJAS
Miramar,FL
Summary
Bilingual Customer Service and Sales Professional with expertise in driving sales and managing inventory in fast-paced environments. Delivers exceptional customer support while maintaining operational efficiency and accuracy. Builds positive relationships through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate /Inventory Control Specialist
Boot Barn
10.2023 - 03.2026
- Delivered personalized customer service by identifying needs and recommending products that enhanced customer satisfaction.
- Supported sales goals through product knowledge, attentive customer engagement, and effective product recommendations.
- Resolved customer questions and concerns professionally while maintaining a positive shopping experience.
- Maintained comprehensive product knowledge across multiple departments to guide customers in informed purchasing decisions.
- Processed transactions and orders accurately, ensuring attention to detail in fast-paced environment to enhance operational efficiency.
- Assisted with inventory control, shipment processing, merchandise organization, RTVs, and damaged merchandise while continuing to support sales-floor operations.
- Maintained accurate inventory records and an organized stockroom to support efficient daily operations.
- Prioritized time-sensitive tasks with urgency and accuracy while communicating effectively with sales and management teams.
Education
GED -
Sheridan Technical College
Skills
- Product Knowledge
- Sales and Upselling
- Customer Service & Support
- Transaction Management
- Inventory Control
- Stock Management
- Inventory Documentation
- POS Systems
- Microsoft Office Suite
- Problem Resolution
- Time Management
- Organization
- Attention to Detail
- Phone & Email Communication
- Bilingual Communication
- Dynamic Work Environment
Languages
- English, Fluent
- Spanish, Fluent
Additional Qualifications
- Bilingual customer communication
- Retail sales experience
- Inventory assistance and control
- Order and transaction processing
- Strong sense of urgency
- Professional customer-facing communication
Timeline
Sales Associate /Inventory Control Specialist
Boot Barn
10.2023 - 03.2026
GED -
Sheridan Technical College