Victoria Rosalez
Mathis,Texas
Summary
Dynamic professional with a proven track record at CareVille Pediatrics and ABC Pediatrics excelling in customer relations and appointment scheduling. Recognized for enhancing front desk efficiency and maintaining confidentiality. Strong organizational skills and adept in data entry, contributing to a welcoming environment while managing multiple tasks under tight deadlines.
Overview
10
10
years of professional experience
Work History
Receptionist
Abc Pediatrics
Corpus Christi, TX
05.2025 - Current
- Managed patient scheduling and appointment coordination to optimize front desk operations.
- Implemented electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Responded to patient inquiries, providing information on services and addressing concerns effectively.
Receptionist
CareVille Pediatrics
Beeville, TX
03.2020 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed multiple referrals and authorizations.
Auditor
RGIS
Corpus Christi, TX
10.2019 - 03.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Medication Aide
Villa Northwest
Corpus Christi, TX
01.2017 - 01.2019
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Education
Medical Assistant Certificate - Nursing
Kaplan College
Corpus Christi, TX10-2014
High School Diploma -
Mathis High School
Mathis, TX05-2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Schedule management
- Multi-line telephone operation
- Document management
- Typing speed
- Tech-Savvy
- Basic accounting
- Document control
- Office equipment operations
- Phone etiquette
- Referral Coordinating
Accomplishments
- Recognized by customers and Referral clerk for expedient and effective service.
Timeline
Receptionist
Abc Pediatrics
05.2025 - Current
Receptionist
CareVille Pediatrics
03.2020 - 04.2025
Auditor
RGIS
10.2019 - 03.2020
Medication Aide
Villa Northwest
01.2017 - 01.2019
Medical Assistant Certificate - Nursing
Kaplan College
High School Diploma -
Mathis High School