Victoria Rowell

HOST

• Enhanced guests' experiences by fulfilling special requests during visits
• Pre assigned floor plan for the busy shifts as to not overwhelm any particular server at a time
• Detail the restaurant and make sure that all tables are stable and clear
• Provided tours and information of the restaurant to those interested in booking private events
• Trained all new hosts/hostesses on OpenTable

SERVER

• Usually first to arrive and set up the restaurant and make sure that all wait stations are properly cleaned and stocked
• Detail the restaurant to be sure that tables are clean, set, and stable. Checking floors and sweeping as necessary
• On multiple occasions have taken tables and hosted simultaneously
• Ability to sense when coworkers become overwhelmed and have provided support in their section if need be
• Always present on the floor to tend to the needs of the guests regardless of sections
• Will find sidework to do in downtime
• Informally considered lead server. I have trained all of the current waitstaff (5 people)
• Always remain patient and approachable to both guests and coworkers
• Excellent at prioritizing tasks
• Can maintain a calm and helpful demeanor even when guest becomes disgruntled
• 86 Drama.

• Responded efficiently to guest inquiries and complaints in a professional manner.
• Assisted in training new servers.
• Communicated effectively with kitchen staff to address allergies, or special requests.
• Kept up with knowledge about daily specials, new menu items, and promotions.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Proficiently maintained tables and provided friendly service in a high-volume atmosphere.

HOST

• Arrived early to call and confirm all reservations for the shift and set the tone for a productive day
• Taught the hosts/hostesses proper communication skills when dealing with disgruntled guests
• Ran the book to ensure a smooth shift
• Assigned tasks to hosts/hostesses
• Frequently worked double shifts
• Always maintained open communication with staff and management

• Prepped and fully stocked station
• Always maintained a clean work space
• Levelheaded during the busiest of shifts
• Followed proper food handling and storing procedures
• Worked well as a team with coworkers
• Restocked at the end of the night for those who worked following shift