VICTORIA SALAKO

Skilled Senior Epic Consultant with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Multiple go lives support experience in EpicCare Ambulatory, Inpatient, CPOE, ClinDoc, and Stork. Proficient understanding of Physician workflow Analysis across multiple specialties. Supported various units successfully: Physical Therapy, Rehab, Orthotics, Cardiology Orthopedics, Allergy, Internal medicine and OBGYN, NICU, ICU, and Family Practice. Helped physicians in setting up and utilizing their smart tools, consults, and their patient care plan and education. Monitor and support end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic care system usage and other on sites issues.

• Senior Epic Consultant, 11/22, 12/22, McLeod Health Go Live, Florence, SC, Provided elbow-to-elbow and personal support to clinicians during Go-Live, Instructed on how to Create and route Telephone Encounters, Educated NPs and clinical staff about Inbasket functions, Instructed clinical staff on how to Enter/Edit Results POCT., Assisted Clinical Staff with validating and scanning in ECG Results., Assisted providers with creating smart phrases, Macros, speed buttons and personalization., Instructed NPs and Clinical Staff on how to entering orders, creating favorites., Educated RNs and MAs with documenting Immunizations and Injections., Taught end users how to utilize chart review activity.
• Epic ATE Support Specialist, 10/22, 11/22, Trinity Health, Philadelphia, PA, Participated in Epic Inpatient/Ambulatory Go Live, Assisted Occupational Therapist, Audiology, Speech Therapist, Physical Therapist and Nurses with documenting complete visit from being to end., Educated staff on how to link Episodes to patient visit, Instructed clinic staff on how to schedule reoccurring appointments, check patients in and out., Educated Providers on how use and customize Smart tools., Educated caller on how create and route referral letters., Educated end-user on how to use charge capture to generate LOS, Educated NICU RNs and MA on how document via FlowSheets., Instructed endusers on how to add/remove LDAs via Avatar., Educated staff on how to utilize brain to complete tasks., Informed end users about release new orders., Educated endusers on how to release and document blood administrations., Taught staff how to document med administration via MAR.
• Epic Inpatient Consultant, 04/22, 05/22, FMOL ST DOMINIC, Jackson, MS, Supported Stork Postpartum and Women's Medsurge unit, Educated font desk on patient movement, printing labels and Facesheet., Educated RNs and MAs on how to validate vitals and document patient stay via flowsheet, instructed staff on how to update patient lists, sign in/ out., Instructed staff on how to document wounds and LDAS via Avatar, Taught end users how to document Med Administration via MAR, Supported nurses in transfer and Discharge process documentation
• Epic Consultant, 03/22, 04/22, Wellforce/ Tufts Medicine, Boston, MA, Participated in Ambulatory go-live, Assisted clinicians with Preference list setup, Educated and assisted clinical staff on how to place orders in epic and create preference list, Instructed clinicians on how to create work excuse letter, Educated physicians with personalization utilizing smart tools., Escalate issues to the Command Centre as the need arises.
• Epic Go-Live Consultant, 12/21, 01/21, Atrium Union, Charolette, NC, Facilitated Providers & Nurses on how to sign-in and how to create my -list while utilizing properties Assisted Providers and Nurses on how to use Epic Rover, Haiku and Canto, Supported Nurses on how to use the Brain to assist with documenting their shift assessments and execute admission documentation, Educated Nurses on how to document in the flowsheets, collect blood specimen, administer medication in the MAR, transfuse blood, and troubleshoot if device data is not pulling into the chart
• Senior Epic Consultant, 10/18, 10/18, Scripps Health, San Diego, CA, Participated in Epic Care CPOE/Clinical Documentation Provided elbow support to physicians on the floor, Assisted clinician on Hyperspace flow sheet and floor super users on issue resolution, Efficiently supported clinicians to navigate through their clinical workflow on the hyperspace Proactively troubleshoot workflow issues and report any technical issue to command center, Maintained systems documentation and develops systems specifications and procedures Provided elbow Go-Live support to physicians during EPIC Inpatient implementations Follow-up on issues that require supervisory attention and participated in dress rehearsal
• Cerner implementation specialist, 08/18, 07/18, St. Joseph's Regional Medical Center, Paterson, NJ, Liaising with the command center regarding technical issues with the system and helping with resolutions, Supporting the users with their daily activities on the system i.e Admissions and input of patient details accordingly, Providing 1-1 support to doctors and nurses on the system, Executes system implementation tasks in accordance to schedule
• Epic Consultant, 04/18, 04/18, Spectrum Health, Grand Rapids, MI, Provided elbow support during go-live projects, Assisted in using the Chart Review Activity Tab to review previous visit, Escalated floor's issues to the command center and follow up on security issues, Implementation of EpicCare Ambulatory in specialty clinics, Implementation of ambulatory module in Walk-In Clinic and Radiology Clinic, Support and optimization of live areas via coordination with help desk, Developed a standard integrated project plan and build guide
• Senior Epic Consultant, 03/18, 03/18, Bryant Health, Lincoln, NE, Participated in Epic Inpatient Go Live Supporting Stork Postpartum unit, Assisted Nurses in documenting hyperspace encounters, Supported nurses in transfer and Discharge process documentation in the clinic, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to MA and Nurses, Assisted end users in preparation for Go-Live, Performed 1-1 training for clinical staff in Stork Specialty Clinics
• Senior Epic Consultant, 02/18, 02/18, Winchester Hospital, Woburn, MA, Participated in Epic Inpatient Go Live Supporting Stork Labor and Delivery unit, Supported nurses in transfer and Discharge process documentation in the clinic, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to MA, Nurses, PT, and Physicians, Assisted front desk patient registration, Assisted clinicians on how to document encounters in hyperspace, Educated and assisted physicians on proper work flow consisting of documenting encounters with use of smart tool or note writer, managing In-basket, placing Orders, as well as use if dictation device, Assisted floor super users on issue resolution such as adding more activities to their navigation, Escalate issues to the command center as the need arises, Assisted end users in preparation for Go-Live
• Senior Epic Consultant, 01/18, 02/18, North Western Medical, Glen Ellyn, IL, Participated in Epic Ambulatory upgrade in a dermatology and pediatrics clinic, Assisted Nurses and physician in documenting hyperspace encounters, Supported nurses in navigating through new features of the modules, Provided elbow-to-elbow support to MA, Nurses, and Physicians, Performed 1-1 training for clinical staff in Ambulatory Specialty Clinics
• Senior Epic Consultant, 12/17, 12/17, Cove Pediatrics, Dartmouth, MA, Responsible for troubleshooting application, improving Documentation workflow for patient satisfaction, Assist with Preference list, smart tools, and in-basket, Assist with Rooming notes plan and wrap up, Provided elbow-to-elbow support to Physicians and Nurses, Assisted Nurses with navigating through the nursing narrator, and entering medications, Responsible for assisting clinical staff with system upgrade
• Senior Epic Consultant, 09/17, 10/17, UMASS, Worcester, MA, Participated in Epic Ambulatory Care supporting a Cardiology Practice, Assisted MA, Nurses, Fellows, Physicians, and nutritionists in documenting hyperspace encounters, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support, Taught Physicians how to effectively use and modify Smart phrases, Note writer, Create Macros and manage orders, Educate and assisted the physicians on how use dictation device to document encounter
• Senior Epic Consultant, 11/16, 11/16, Integris Women's Hospital, Oklahoma City, OK, Participated in Epic Inpatient Go Live Supporting Stork Labor and Delivery unit, Supported nurses in transfer and Discharge process documentation in the clinic, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to MA, Nurses, PT, and Physicians, Assisted front desk patient registration, Assisted clinicians on how to document encounters in hyperspace, Educated and assisted physicians on proper work flow consisting of documenting encounters with use of smart tool or note writer, managing In-basket, placing Orders, as well as use if dictation device, Assisted floor super users on issue resolution such as adding more activities to their navigation, Escalate issues to the command center as the need arises, Assisted end users in preparation for Go-Live
• Sr. Go Live Specialist, 09/16, 10/16, ST Luke's Hospital, Boise, ID, Participated in Epic Inpatient Go Live Supporting Stork Labor and Delivery unit, Supported nurses in transfer and Discharge process documentation in the clinic, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to MA, Nurses, PT, and Physicians, Assisted front desk patient registration, Assisted clinicians on how to document encounters in hyperspace, Educated and assisted physicians on proper work flow consisting of documenting encounters with use of smart tool or note writer, managing In-basket, placing Orders, as well as use if dictation device, Assisted floor super users on issue resolution such as adding more activities to their navigation, Escalate issues to the command center as the need arises, Assisted end users in preparation for Go-Live
• Epic Go live Support Analyst, 09/16, 09/16, Bon Secours, Greenville, SC, Participated in Epic Ambulatory Care supporting an OB Practice, Assisted Nurses and physician in documenting hyperspace encounters, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support Mainly to Physician, Taught Physicians how to effectively use and modify Smart phrases, Note writer, Create Macros and manage orders, Educate and assisted the physicians on how use dictation device to document encounter
• Epic Consultant, 04/16, 04/16, Deaconess Health Systems, Vincennes, IN, Assisted Clinicians in Documentation of inpatient NICU, Assisted Nurses, Physicians, and Respiratory Therapists in documenting hyperspace encounters, Supported nurses in transfers, admits, and Discharge process documentation, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to AP, NP RT, Nurses, and physicians, Assisted end users during Go live
• Epic Inpatient Support, 03/16, 03/16, Epic, Support, MD Anderson, Houston, TX, Supported end users with Clindoc/Orders, HOD, Professional Billing, and Research, Provided elbow-to-elbow support to Administrative Assistants, Clinical Researchers, Program Coordinator, Nurses, Mid level Providers and Physicians, Aided in providing provisional work flows for all staff during Go Live Implementation, Called in issue ticket to command center relaying reoccurring issues to issues manager
• Epic Inpatient Support, 02/16, 02/16, Greenville Health Systems, Greenville, SC, Participated in Epic Inpatient Go Live Supporting Stork Postpartum unit, Assisted Nurses in documenting hyperspace encounters, Supported nurses in transfer and Discharge process documentation in the clinic, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to MA and Nurses, Assisted end users in preparation for Go-Live, Performed 1-1 training for clinical staff in Stork Specialty Clinics
• Epic Ambulatory Support, 09/15, 12/15, Ohio Health, OH, Participated in Epic Ambulatory Care supporting Orthopedics, Orthotics, and Allergy Unit, Assisted Nurses and physician in documenting hyperspace encounters, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Assisted physicians on how to release result through My Chart, Supported physicians in writing progress notes and using the Smart tools, Escalated customer issues, and acted as a liaison between Epic application teams and end-users ensuring user acceptance/satisfaction, Resolved functionality problems, troubleshooting, submitting remedy tickets, Elbow to elbow training with physicians, creating smart phrases, creating macros'
• EPIC Go-Live Consultant, 07/15, 08/15, Lehigh Valley Health Network, Allentown, PA, Assisted Clinicians in Documentation of inpatient NICU, Assisted Nurses, Physicians, and Respiratory Therapists in documenting hyperspace encounters, Supported nurses in transfers, admits, and Discharge process documentation, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Provided elbow-to-elbow support to AP, NP RT, Nurses, and physicians, Assisted end users during Go live
• Epic Go Live Consultant Epic Help Desk Analyst/ A., 04/15, 05/15, Lifespan, Providence, RI, Liaising with the command center regarding technical issues with the system and helping with resolutions, Supporting the users with their daily activities on the system i.e Admissions and input of patient details accordingly, Providing 1-1 support to doctors and nurses on the system, Executes system implementation tasks in accordance to schedule, Participated in Epic Ambulatory, Assisted Nurses and physician in documenting hyperspace encounters, Efficiently supports clinicians to navigate through their clinical workflow, orders and Med Reconciliation, Assisted end users in preparation for Go-Live and during go live
• Cerner Go Live Consultant, 06/14, 06/14, Via Christi Health, Wichita, KS, Provided support for Ambulatory and Impatient CPOE, Power Plans, and Medication Reconciliation, Ensured Physicians, nurses, patient care technicians and unit coordinators and implemented Cerner CPOE, Streamlined implementation of Cerner EMR administration for new employees, Go-Live support Cerner ClinDoc.
• Epic Inpatient Support