Victoria Sanchez
Belmopan,Bze
Summary
Well-trained Assistant Restaurant Manager promoting six years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Chicken On The Run Restaurant
11.2017 - 05.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Chicken On The Run Restaurant
11.2017 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
INDEPENDENCE HIGH SCHOOL
INDEPENDENCE VILLAGE BELIZE CA06.2016
Skills
- Opening and Closing Procedures
- Food and Beverage Knowledge
- Regulatory Requirements
- Disciplinary Action
- Production Preparation
- Portion Sizes
- Work Assignments
- Customer Assistance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Restaurant Manager
Chicken On The Run Restaurant
11.2017 - 05.2023
Front Desk Receptionist
Chicken On The Run Restaurant
11.2017 - 05.2023
High School Diploma -
INDEPENDENCE HIGH SCHOOL
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