Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Santana

Boston,MA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Atrius Health
09.2022 - Current
  • Sanitized instruments, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, Ex: IUD insertions/removal, Colposcopy, Endosee, EMB, Vulva bx,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Administrative Assistant

Huntington Behavioral Health
08.2019 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.

Front Desk Coordinator/Team Leader

Advanced Radiology And Associates
06.2020 - 09.2021
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Medical Assistant Certification -

Everest Institute - Brighton
Brighton, MA
05.2012

High School Diploma -

Ida S Baker High School
Cape Coral, FL
05.2007

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Electronic Medical Records
  • Electronic Health Records
  • CPR
  • Medical Procedures
  • Fluent in English and Spanish

Timeline

Medical Assistant

Atrius Health
09.2022 - Current

Front Desk Coordinator/Team Leader

Advanced Radiology And Associates
06.2020 - 09.2021

Administrative Assistant

Huntington Behavioral Health
08.2019 - 06.2020

Medical Assistant Certification -

Everest Institute - Brighton

High School Diploma -

Ida S Baker High School

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Victoria Santana