Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Scott

Kissimmee,FL

Summary

Detail-oriented and organized administrative assistant with over 3 years of experience in managing daily office operations, scheduling appointments, and providing excellent customer service.

Overview

12
12
years of professional experience

Work History

Substitute Teacher

Kelly Education Services
Kissimmee, FL
03.2024 - Current
  • Aided lead teachers in implementing lesson plans and supported students with diverse learning needs.
  • Developed an inclusive classroom environment that made every student feel valued and supported.
  • Supported student learning by providing assistance with assignments, reinforcing lessons from the classroom, and fostering positive peer interactions to promote social and emotional growth.

In-Home Specialist

Pennyrile Allied Community Services
Hopkinsville, KY
01.2017 - 09.2023
  • Provide direct intervention services to families at risk of having their children placed in out of home care by using an intensive, in-home evidence based service model to reduce or avoid the need for out of home placement.
  • Provide reunification services to a child returning or has returned home from placement.
  • Aided in resolving real-life challenges that alleviate family stress to improve parental performance and enhance family functioning.

Licensed Health Insurance Agent

Teletech
Hopkinsville, Kentucky
05.2016 - 12.2016
  • Helped clients navigate through multiple insurance policy options and ensure they understood the benefits.
  • Ensured completion and filing of all medical and necessary forms.
  • Followed up on claims filed by clients.
  • Calculated premiums based on medical information and other discussed factors.

Office Assistant

Department Of Community Based Services
Hopkinsville, KY
01.2016 - 05.2016
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Greeted clients and directed them to the appropriate personnel.

Student Worker (Student Services)

Hopkinsville Community College
Hopkinsville, Kentucky
08.2012 - 12.2015
  • Greeted visitors, answered questions, and provided directions or assistance when needed.
  • Assisted students with registration and course selection processes.
  • Assisted in organizing and maintaining office files and records.
  • Answered phone calls from parents and students regarding inquiries about campus services.
  • Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.

Education

Bachelor of Science - Social Work

Murray State University
Murray, KY
05-2016

Associate of Arts -

Hopkinsville Community College
Hopkinsville, KY
05-2013

High School Diploma -

Hopkinsville High School
Hopkinsville, KY
05-2010

Skills

  • Customer Service
  • Computer Literacy
  • Active Listening
  • Crisis Management
  • Problem Solving
  • Teamwork
  • Communication
  • Flexibility/Time Management

References

References available upon request.

Timeline

Substitute Teacher

Kelly Education Services
03.2024 - Current

In-Home Specialist

Pennyrile Allied Community Services
01.2017 - 09.2023

Licensed Health Insurance Agent

Teletech
05.2016 - 12.2016

Office Assistant

Department Of Community Based Services
01.2016 - 05.2016

Student Worker (Student Services)

Hopkinsville Community College
08.2012 - 12.2015

Bachelor of Science - Social Work

Murray State University

Associate of Arts -

Hopkinsville Community College

High School Diploma -

Hopkinsville High School

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Victoria Scott