Victoria Scott
Kissimmee,FL
Summary
Detail-oriented and organized administrative assistant with over 3 years of experience in managing daily office operations, scheduling appointments, and providing excellent customer service.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Kelly Education Services
Kissimmee , FL
2024.03 - Current
- Aided lead teachers in implementing lesson plans and supported students with diverse learning needs.
- Developed an inclusive classroom environment that made every student feel valued and supported.
- Supported student learning by providing assistance with assignments, reinforcing lessons from the classroom, and fostering positive peer interactions to promote social and emotional growth.
In-Home Specialist
Pennyrile Allied Community Services
Hopkinsville , KY
2017.01 - 2023.09
- Provide direct intervention services to families at risk of having their children placed in out of home care by using an intensive, in-home evidence based service model to reduce or avoid the need for out of home placement.
- Provide reunification services to a child returning or has returned home from placement.
- Aided in resolving real-life challenges that alleviate family stress to improve parental performance and enhance family functioning.
Licensed Health Insurance Agent
Teletech
Hopkinsville , Kentucky
2016.05 - 2016.12
- Helped clients navigate through multiple insurance policy options and ensure they understood the benefits.
- Ensured completion and filing of all medical and necessary forms.
- Followed up on claims filed by clients.
- Calculated premiums based on medical information and other discussed factors.
Office Assistant
Department Of Community Based Services
Hopkinsville , KY
2016.01 - 2016.05
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted clients and directed them to the appropriate personnel.
Student Worker (Student Services)
Hopkinsville Community College
Hopkinsville , Kentucky
2012.08 - 2015.12
- Greeted visitors, answered questions, and provided directions or assistance when needed.
- Assisted students with registration and course selection processes.
- Assisted in organizing and maintaining office files and records.
- Answered phone calls from parents and students regarding inquiries about campus services.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
Education
Bachelor of Science - Social Work
Murray State University
Murray, KY2016-05
Associate of Arts -
Hopkinsville Community College
Hopkinsville, KY2013-05
High School Diploma -
Hopkinsville High School
Hopkinsville, KY2010-05
Skills
- Customer Service
- Computer Literacy
- Active Listening
- Crisis Management
- Problem Solving
- Teamwork
- Communication
- Flexibility/Time Management
References
References available upon request.
Timeline
Substitute Teacher
Kelly Education Services
2024.03 - Current
In-Home Specialist
Pennyrile Allied Community Services
2017.01 - 2023.09
Licensed Health Insurance Agent
Teletech
2016.05 - 2016.12
Office Assistant
Department Of Community Based Services
2016.01 - 2016.05
Student Worker (Student Services)
Hopkinsville Community College
2012.08 - 2015.12
Bachelor of Science - Social Work
Murray State University
Associate of Arts -
Hopkinsville Community College
High School Diploma -
Hopkinsville High School
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