Victoria Serrano
Victorville,CA
Summary
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Life Insurance industry compliance.
Overview
24
24
years of professional experience
Work History
Director of Talent Acquisition
Integrity Marketing Group
10.2019 - 03.2023
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Completed talent acquisition and management for internal and external placements.
- Structured compensation and benefits according to market conditions and budget demands.
- Created effective talent acquisition training materials that supported culture and performance objectives.
Project Manager, Denial Coord. (Revenue Cycle)
Loma Linda University Children's Hospital
10.2008 - 07.2019
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
Financial Counselor
Kaiser Permanente
03.1999 - 07.2008
- Assisted patients by collecting & verifying Insurance & identification Information
Education
MBA - Accounting And Business Management
University of Phoenix
Tempe, AZ11.2010
Bachelor of Science - Criminal Justice, Business Administration
Westwood College - Los Angeles
Upland, CA04.2008
Skills
- Work Authorizations
- Internal Mobility
- Talent Management
- Human Resources Law Expertise
Timeline
Director of Talent Acquisition
Integrity Marketing Group
10.2019 - 03.2023
Project Manager, Denial Coord. (Revenue Cycle)
Loma Linda University Children's Hospital
10.2008 - 07.2019
Financial Counselor
Kaiser Permanente
03.1999 - 07.2008
MBA - Accounting And Business Management
University of Phoenix
Bachelor of Science - Criminal Justice, Business Administration
Westwood College - Los Angeles
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