Victoria Setili
Grover Hill,OH
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 8 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all departments. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential.
Overview
12
12
years of professional experience
Work History
Department Manager
Rural King
Van Wert, OH
07.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Quality Inspection Manager
TaylorMade Glass
Payne, OH
05.2021 - 07.2022
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Proactively addressed potential risks or challenges within the inspection process by staying current on emerging trends, technological advancements, and changes to regulatory environments applicable to the organization''s operations.
- Collaborated with production teams to identify areas for improvement, resulting in higher-quality products and fewer customer complaints.
- Improved overall efficiency by streamlining the quality inspection workflow, reducing time spent on redundant tasks.
- Forklift trained and operated to help unload glass shipments safely and in a timely manner
- Helped in other areas of the plant, shipping and receiving and painting operations when needed to help maintain customer orders were being done in a timely manner.
Support Manager
Walmart
Van Wert, OH
07.2012 - 03.2018
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
Education
Associate of Science - Computer Programming
Northwest State Community College
Archbold, OHAssociate of Science - Mechanics And Repairers
Vantage Vocational School
Van Wert, OH08.2007
GED -
Wayne Trace High School
Haviland, OH08.2007
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Retail Management
- Flexible Schedule
Timeline
Department Manager
Rural King
07.2022 - Current
Quality Inspection Manager
TaylorMade Glass
05.2021 - 07.2022
Support Manager
Walmart
07.2012 - 03.2018
Associate of Science - Computer Programming
Northwest State Community College
Associate of Science - Mechanics And Repairers
Vantage Vocational School
GED -
Wayne Trace High School