Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Setili

Grover Hill,OH

Summary

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 8 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all departments. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential.

Overview

12
12
years of professional experience

Work History

Department Manager

Rural King
07.2022 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Quality Inspection Manager

TaylorMade Glass
05.2021 - 07.2022
  • Enhanced product quality by implementing rigorous inspection processes and protocols.
  • Proactively addressed potential risks or challenges within the inspection process by staying current on emerging trends, technological advancements, and changes to regulatory environments applicable to the organization''s operations.
  • Collaborated with production teams to identify areas for improvement, resulting in higher-quality products and fewer customer complaints.
  • Improved overall efficiency by streamlining the quality inspection workflow, reducing time spent on redundant tasks.
  • Forklift trained and operated to help unload glass shipments safely and in a timely manner
  • Helped in other areas of the plant, shipping and receiving and painting operations when needed to help maintain customer orders were being done in a timely manner.

Support Manager

Walmart
07.2012 - 03.2018
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.

Education

Associate of Science - Computer Programming

Northwest State Community College
Archbold, OH

Associate of Science - Mechanics And Repairers

Vantage Vocational School
Van Wert, OH
08.2007

GED -

Wayne Trace High School
Haviland, OH
08.2007

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Retail Management
  • Flexible Schedule

Timeline

Department Manager

Rural King
07.2022 - Current

Quality Inspection Manager

TaylorMade Glass
05.2021 - 07.2022

Support Manager

Walmart
07.2012 - 03.2018

Associate of Science - Computer Programming

Northwest State Community College

Associate of Science - Mechanics And Repairers

Vantage Vocational School

GED -

Wayne Trace High School

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Victoria Setili