Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Skinner

Raleigh,NC

Summary

Enrollment Specialist with extensive experience in client relationship management and effective objection handling. Expertise in diverse systems and strong communication skills led to successful patient enrollments, improving operational efficiency and access to essential health services. Committed to driving results and enhancing patient care experiences.

Overview

5
5
years of professional experience

Work History

Enrollment Specialist

Carda Health
Raleigh, NC
02.2023 - Current
  • Facilitated new enrollments by establishing rapport and reviewing benefits of at-home pulmonary rehab.
  • Assessed customer needs and addressed objections regarding services provided.
  • Verified insurance documentation and processed payments prior to patient enrollment.
  • Utilized various software tools to enhance operational efficiency and streamline workflows.

Enrollment Services Specialist

Perry Health Diabetes Clinic
Raleigh, NC
12.2021 - 01.2023
  • Conducted calls to enroll diabetes patients in management program and gathered health information.
  • Overcame objections while building rapport with patients to ensure successful enrollment.
  • Verified insurance eligibility to facilitate access to necessary services for patients.
  • Collected relevant health data, including physician contacts and medication details, to support patient care.

Team Lead/Team Trainer

Infinity Marketing
Raleigh, NC
05.2021 - 12.2021
  • Collaborated closely with small businesses to optimize phone, internet, and TV services.
  • Generated leads through outbound calls to business owners, analyzing specific business needs.
  • Created tailored service packages to align with distinct requirements of each business.
  • Trained new employees on script adherence, objection handling, and system utilization during calls.
  • Monitored employee performance metrics including work hours, call volume, and sales outcomes.

Outbound Sales Representative

Urgent Health
Raleigh, NC
02.2020 - 05.2021
  • Generated new business opportunities through cold-calling clients for health memberships.
  • Assessed patient needs and addressed objections to customize service packages.
  • Processed payments to expedite client enrollment in the program.

Education

High School Diploma -

Wake Forest Rolesville High Scholl
Wake Forest, NC
12-2004

Skills

  • Communication proficiency
  • Data entry
  • Sales performance
  • Pipeline management
  • Google Workspace, Microsoft Office, and SalesForce expertise
  • Objection handling
  • Client relationship management
  • Proficient in Jotform, DialPad, and Regal

Timeline

Enrollment Specialist

Carda Health
02.2023 - Current

Enrollment Services Specialist

Perry Health Diabetes Clinic
12.2021 - 01.2023

Team Lead/Team Trainer

Infinity Marketing
05.2021 - 12.2021

Outbound Sales Representative

Urgent Health
02.2020 - 05.2021

High School Diploma -

Wake Forest Rolesville High Scholl

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Victoria Skinner