Hi, I’m
Victoria Smith
Norfolk,VA
Summary
Skilled Implementation Consultant with comprehensive background in business process analysis, project management, and solution design. Strong ability to translate complex requirements into actionable strategies, ensuring seamless software integration. Noted for creating innovative solutions that increase efficiency and improve business functionality. Past roles demonstrate significant impact on operational enhancement through successful system implementations.
Overview
7
years of professional experience
Work History
Adp- Automated Data ProcessingNorfolk, VA
Implementation Consultant
01.2023 - Current
Job overview
- Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Resolved customer inquiries regarding usage of the software product in an efficient manner.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Ensured compliance with industry standards and regulations throughout the implementation process.
Easter Seals Rehabilitation CenterMoyock, NC
Home Health Aide
06.2020 - 12.2022
Job overview
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Cared for disabled children or children with sick or disabled parents.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Managed patient transportation and appointment scheduling.
- Transported individuals to medical appointments and assisted with errands.
- Participated in developing individualized care plans based on medical orders and assessments.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Documented care provided and submitted notes to supervisor.
- Provided entertainment and companionship through conversation, reading, and board games.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices or on other trips outside home.
AcademiMoyock, NC
Role Player
01.2018 - 12.2022
Job overview
- Worked closely with course instructors throughout training sessions in order to ensure successful outcomes.
- Received extensive instruction in proper safety protocols prior to entering simulated environments.
- Trained other private contractors on weapon use, safety and repairs.
- Rode with vehicle convoys to fend off ambush or invasions.
- Participated in training sessions to stay up-to-date on industry standards and best practices.
- Facilitated trainings designed to increase awareness of social service needs within the community.
- Oversaw realistic training and military education planning and administration.
- Organized and coordinated training exercises for military personnel.
- Delivered first-rate training on and procedures to military and civilian audiences.
- Stayed current on strengths, training and knowledge of each team member in order to coordinate optimal tactical strategies.
Education
Elizabeth City State UniversityElizabeth City, NC
Bachelor of Arts from Kinesiology
05-2021
Skills
- Software implementation
- Resource planning
- Online training services
- Training procedure implementation
- User documentation development
- Analyzing client needs
- Data migration
- Client training
Languages
French
Limited
References
References available upon request.
Software
Salesforce
Workforce Now
CCI
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Implementation Consultant
Adp- Automated Data Processing
01.2023 - Current
Home Health Aide
Easter Seals Rehabilitation Center
06.2020 - 12.2022
Role Player
Academi
01.2018 - 12.2022
Elizabeth City State University
Bachelor of Arts from Kinesiology
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