Victoria Smollett
Pensacola,FL
Summary
Dedicated dental receptionist with expertise in patient scheduling and insurance verification. Consistently delivers exceptional customer service while ensuring adherence to EMR and HIPAA standards. Creates efficient, welcoming patient experiences through effective communication and meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Dentistry A to Z
Plymouth, USA
01.2023 - Current
- Greet and check in patients, providing a professional and welcoming first impression
- Schedule, confirm, and adjust appointments to maximize provider efficiency
- Verify insurance benefits, collect co-pays, and process patient payments accurately
- Answer multi-line phones, respond to emails, and manage patient inquiries with excellent communication skills
- Maintain electronic medical records (EMR) in compliance with HIPAA standards
- Organize and maintain a clean, efficient front office environment
Crew Member
Dairy Queen
Middleboro, USA
01.2018 - Current
- Delivered excellent customer service in a fast-paced environment
- Operated front and back cash registers, managed orders, and maintained cleanliness
- Supported team members and contributed to smooth daily operations
Server
Barrett's ale house
West Bridgewater, Massachusetts
02.2022 - 11.2023
- Managed food and beverage orders using point-of-sale systems effectively.
- Delivered prompt and friendly service to enhance customer dining experiences.
- Assisted in training new servers on menu offerings and service standards.
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Delivered exceptional service to large volumes of customers daily, fostering repeat business.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to promote menu items.
- Supported training sessions for new servers by providing guidance and sharing best practices.
- Followed health safety guidelines when preparing and serving food products.
Server
Texas Roadhouse
Plymouth, Massachusetts
11.2021 - 02.2023
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Trained new servers on menu offerings and service standards to enhance team performance.
- Managed food and beverage orders using point-of-sale systems effectively.
- Itemized meal costs and taxes on prepared checks for accurate billing.
Dental Assistant Intern
Aspen Dental
Raynham, USA
09.2022 - 01.2023
- Assisted with x-rays, dental procedures, and patient care under supervision
- Prepared and sanitized treatment rooms for patient visits
- Managed patient flow and supported providers with setup and breakdown of instruments
- Used dental software to update charts and schedule follow-ups
Education
Associate of Science - Health Sciences
Pensacola State College
Pensacola, FL05-2028
High School Diploma -
Middleborough High School
Middleboro, MA01-2021
Associate of Arts - Health Sciences
Bristol Community College
Fall River, MA06-2026
Skills
- Patient scheduling and appointment confirmation
- Insurance verification and HIPAA compliance
- EMR software proficiency
- Payment processing and co-pay collection
- Front desk management
- Customer service excellence
- Time management and teamwork
Certification
- Basic Life Support (BLS), valid through 2028.
Timeline
Dental Receptionist
Dentistry A to Z
01.2023 - Current
Dental Assistant Intern
Aspen Dental
09.2022 - 01.2023
Server
Barrett's ale house
02.2022 - 11.2023
Server
Texas Roadhouse
11.2021 - 02.2023
Crew Member
Dairy Queen
01.2018 - Current
Associate of Science - Health Sciences
Pensacola State College
High School Diploma -
Middleborough High School
Associate of Arts - Health Sciences
Bristol Community College