Victoria Solis
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cocktail Bartender/Server
Trails
03.2019 - 03.2024
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
- Completed requisitions to maintain required stock par levels.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
Teleperformance
10.2017 - 11.2018
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
Server
Chili's Restaurant
09.2015 - 05.2016
- Helped customers with dietary restrictions, allergies and intolerances.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT2016
Skills
- Quality Assurance
- Inventory Tracking
- Monitoring Alcohol Consumption
- Food Running
- Cleanliness and sanitation
- Knowledge of craft and microbrews
Timeline
Cocktail Bartender/Server
Trails
03.2019 - 03.2024
Customer Service Representative
Teleperformance
10.2017 - 11.2018
Server
Chili's Restaurant
09.2015 - 05.2016
High School Diploma -
Taylorsville High School
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