Victoria Sosa
Wharton,Wharton
Summary
Branch manager and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in team work and customer service will be valued.
Overview
8
8
years of professional experience
Work History
Branch Manager
Sun Loan Company
Rosenberg, TX
10.2018 - 04.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Performed regular audits of financial records in order to ensure accuracy.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assistant Manager
Domino's Pizza
Wharton, TX
02.2016 - 02.2018
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Wharton High School
Wharton, TX05-2000
Skills
- Customer Relations
- Staff Training
- Interviewing And Hiring
- Loan Documentation
- Compliance Reviews
- Employee Monitoring
- Financial Oversight
- Accounts Payable
- Payroll
- Goals And Performance
- Dependable
- Key Performance Indicators (Kpi)
Timeline
Branch Manager
Sun Loan Company
10.2018 - 04.2024
Assistant Manager
Domino's Pizza
02.2016 - 02.2018
High School Diploma -
Wharton High School
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