Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Squiers

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

3
3
years of professional experience

Work History

Sales Associate

FasMart
05.2023 - Current
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong rapport with customers and created positive impression of business.

Wine and Spirits Clerk

Hyvee
08.2022 - 10.2022
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Increased repeat business by establishing rapport and fostering relationships with regular customers.
  • Maximized productivity by assisting with store opening and closing tasks, including restocking shelves and preparing the sales floor for daily operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted in maintaining a clean, organized, and visually appealing store environment for an enjoyable shopping experience.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Packaging

Pearsons
12.2021 - 06.2022
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.

Wine and Spirits Clerk

Hyvee
07.2021 - 12.2021
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

White River High School
Buckley, WA
06.2011

Skills

  • Building Customer Loyalty
  • Meeting Sales Goals
  • Inventory Management
  • Listening Skills
  • Cash Handling
  • Merchandising knowledge
  • Relationship Building
  • Policy and Procedure Adherence
  • Fraud Detection
  • Money Handling
  • Engaging with Diverse Customers
  • Cleaning techniques
  • Customer Assistance
  • Team Leadership

Languages

English
Native or Bilingual

Timeline

Sales Associate

FasMart
05.2023 - Current

Wine and Spirits Clerk

Hyvee
08.2022 - 10.2022

Packaging

Pearsons
12.2021 - 06.2022

Wine and Spirits Clerk

Hyvee
07.2021 - 12.2021

High School Diploma -

White River High School

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Victoria Squiers