Victoria Stec
Martinsburg,WV
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Mail Carrier
USPS, United States Postal Service
Hagerstown, MD
07.2022 - Current
- Provided assistance in sorting large volumes of mail at post office facility.
- Provided friendly customer service at all times while delivering mail.
- Collected signatures from recipients of registered mail items.
- Maintained records of all deliveries made during the day.
- Responded to customer inquiries regarding postal services and products.
Insurance Agent
Nationwide
Martinsburg, WV
07.2021 - 07.2022
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Supervisor
Taco Bell
Winchester, VA
10.2015 - 10.2021
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
Supervisor
PetSmart
Winchester, VA
07.2015 - 07.2021
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
High School Diploma -
Musselman High School
Inwood, WV06-2017
Some College (No Degree) - Mathematics And Computer Science
Shepherd University
Shepherdstown, WVSkills
- Hand-Eye Coordination
- Safety awareness
- Report Preparation
- Excellent Communication
- Continuous Improvement
References
References available upon request.
Timeline
Mail Carrier
USPS, United States Postal Service
07.2022 - Current
Insurance Agent
Nationwide
07.2021 - 07.2022
Supervisor
Taco Bell
10.2015 - 10.2021
Supervisor
PetSmart
07.2015 - 07.2021
High School Diploma -
Musselman High School
Some College (No Degree) - Mathematics And Computer Science
Shepherd University
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