Victoria Stott
Lakeland,FL
Summary
Bartender with progressive experience in hospitality industry ranging from casual to high-end establishments. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Planned and prepared work schedules for 25 employees to assign employees to specific duties. Dependable and driven bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
11
11
years of professional experience
Work History
Server
Lakeland Country Club
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server , Bartender, Assistant Grille Manager
The Terrace Grille
03.2014 - 01.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Poured and prepared mixed drinks for over 50 customers daily and created new libations drawing in clientele.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Checked identification to enforce age regulations for alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Customer Service Cashier
Publix
05.2013 - 09.2016
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Handled approximately a hundred daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Education
No Degree - Real Estate
Premier School Of Real Estate
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL5 2013
Skills
- Wine Service
- Stocking and Replenishing
- Point of Sale Knowledge
- Order Accuracy
- Menu Memorization
- Hospitality Service Expertise
- High-Volume Dining
- Guest Seating Arrangements
- Daily Specials Memorization
- Table Setting Knowledge
- Liquor, Beer and Wine Knowledge
- Health Codes Compliance
- Scheduling
- Team Leadership Expertise
- Dining Room Management
- Staff Management
- Employee Training
- Guest Services
Timeline
Server
Lakeland Country Club
08.2021 - Current
Server , Bartender, Assistant Grille Manager
The Terrace Grille
03.2014 - 01.2021
Customer Service Cashier
Publix
05.2013 - 09.2016
No Degree - Real Estate
Premier School Of Real Estate
High School Diploma -
Lake Gibson Senior High School
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