Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Stowe

Tucson,AZ

Summary

Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and organization in demanding environments. Strong history of exceptional service in restaurant/bar establishments with a willingness to learn new skills in new environments.

Overview

10
10
years of professional experience

Work History

Bartender

Doughbird
04.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

First Watch
01.2023 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales Consultant /Front Desk Receptionist

LA Fitness
07.2022 - 01.2023
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

Bartender

John Henry’s
10.2021 - 06.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender

The Boxyard
03.2021 - 01.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server/ Trainer

Culinary Dropout
03.2018 - 08.2021
  • Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Remote Customer Service/ Bilingual Translator

CCC Inc
08.2019 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained message content, tone and emotion as closely as possible.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Proofread, edited and improved documents of different sizes.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Traveling FOH Manager

Homeslice Festival Pizza
01.2017 - 05.2019
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Planned and handled all logistics when it came to travel, booking rooms, and handling all documents and applications for festivals and events.

Bartender / Shift Manager

MOJO PIZZA & PUB
03.2016 - 12.2017
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.

Server

The Flying Biscuit Cafe, Candler Park
02.2015 - 10.2016
  • One of Atlanta's Top 10 Breakfast spots, Opening and Closing duties, giving quality customer service at an extremely fast paced rate, taking to go orders quickly and effortlessly, keeping dining room organized and clean, keeping up with daily menu changes, running food, bussing, making sure all customers were well cared for
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Bartender / Server

MELLOW MUSHROOM
01.2014 - 04.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Associate In Business - BUSINESS AND MARKETING

University of Georgia
2014

Skills

  • Fluent in English & Spanish
  • Hospitality and Guest Service
  • Flexible Schedule
  • Knowledge of computer and phone systems
  • Incredible oral and communication skills
  • Knowledge of Microsoft Word, Office and Excel
  • Desire to help others and make connections
  • Outstanding Customer Service
  • Teamwork and Professionalism
  • Knowledge of Classic Cocktails and Craft/Local Beers
  • Bar Operations and Logistics
  • Cash Handling and Management Skills
  • Monitoring Alcohol Consumption
  • Ability to Lift 50 Pounds
  • Knowledge Aloha POS

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bartender

Doughbird
04.2023 - 10.2023

Server

First Watch
01.2023 - 04.2023

Sales Consultant /Front Desk Receptionist

LA Fitness
07.2022 - 01.2023

Bartender

John Henry’s
10.2021 - 06.2022

Bartender

The Boxyard
03.2021 - 01.2022

Remote Customer Service/ Bilingual Translator

CCC Inc
08.2019 - 05.2021

Server/ Trainer

Culinary Dropout
03.2018 - 08.2021

Traveling FOH Manager

Homeslice Festival Pizza
01.2017 - 05.2019

Bartender / Shift Manager

MOJO PIZZA & PUB
03.2016 - 12.2017

Server

The Flying Biscuit Cafe, Candler Park
02.2015 - 10.2016

Bartender / Server

MELLOW MUSHROOM
01.2014 - 04.2015

Associate In Business - BUSINESS AND MARKETING

University of Georgia

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Victoria Stowe