Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Strickler

Vermilion,OH

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Cleveland Stone Companies
Vermilion, OH
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Gas Dock Attendant

Valley Harbor Marina
Vermilion , OH
05.2022 - Current
  • Greeted customers and assisted with their needs at the gas dock.
  • Assisted customers with launching their vessels into the water using a crane or hoist.
  • Maintained records of customer transactions for billing purposes.
  • Responded to emergency calls from boaters needing assistance in distress situations.
  • Stocked shelves with marine supplies such as life jackets, flares, anchors, ropes .
  • Managed payment systems including cash payments and credit card machines.
  • Provided information about nearby attractions and restaurants to visiting guests.

Laundry Attendant

Holiday Inn Express Hotel
Vermilion , OH
09.2022 - 04.2023
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Inspected linen for tears or stains and treated them accordingly.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Removed lint from dryer screens after each load.

Education

Vermilion High School
Vermilion, OH
06-2023

Some College (No Degree) - Physical Therapy Assistance

Lorain County Community College
Elyria, OH

Skills

  • Consultative Sales
  • Inbound and Outbound Calling
  • Account updating
  • Microsoft Excel
  • Microsoft Outlook
  • Order Processing

Timeline

Customer Service Representative

Cleveland Stone Companies
10.2023 - Current

Laundry Attendant

Holiday Inn Express Hotel
09.2022 - 04.2023

Gas Dock Attendant

Valley Harbor Marina
05.2022 - Current

Vermilion High School

Some College (No Degree) - Physical Therapy Assistance

Lorain County Community College
Victoria Strickler