Victoria Taylor
Canton
Summary
Qualified with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Inuit
Farmington Hills, MI
12.2025 - 04.2026
- Fostered strong client relationships through effective communication and product knowledge.
- Executed sales strategies to increase customer engagement and drive revenue growth.
- Analyzed customer feedback to refine sales approaches and enhance service delivery.
- Collaborated with cross-functional teams to align sales efforts with marketing initiatives.
- Led training sessions for new team members on product features and sales techniques.
- Developed tailored solutions for clients, addressing unique needs and challenges.
- Monitored industry trends to identify opportunities for competitive advantage in sales tactics.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Engagement Service Coordinator
Detroit Housing Commission
10.2024 - 03.2025
- Collaborate with communities to enhance job and education access, achieving measurable improvements.
- Forge partnerships with organizations to address local needs, boosting resource access for residents.
- Coordinate tailored strategies with stakeholders, strengthening educational initiatives and community ties.
- Develop resource-sharing networks, leading to noticeable gains in service delivery and support.
- Maintain detailed records of interactions, ensuring HUD compliance and program effectiveness.
- Developed and maintained effective relationships with clients, vendors, and community organizations.
- Coordinated service delivery to ensure compliance with housing regulations and policies.
Customer Service & Sales
Southwest Airlines
Dallas, TX
01.2022 - 10.2024
- Inbound call center for Southwest Airlines managing high-volume inbound calls, resolving customer inquiries and boosting satisfaction ratings through effective communication.
- Provided personalized assistance to customers, fostering loyalty and ensuring repeat business through attentive service.
- Analyzed customer feedback to identify trends, implementing solutions that led to noticeable improvements in service delivery.
- Coordinated with team members to streamline processes, enhancing efficiency and contributing to a more cohesive work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Home Health Nurse
State of Michigan
11.2018 - 07.2023
- Provide in-home care, ensuring patient comfort and adherence to medical protocols.
- Enhanced patient recovery times through personalized care plans and health education.
- Utilize advanced nursing skills to manage chronic conditions and administer medications.
- Addressed patient concerns promptly, improving satisfaction and trust in healthcare services.
- Contributed to a supportive team environment, collaborating with doctors and family members.
Office Management Assistant
City of Detroit
Detroit, MI
09.2019 - 04.2022
- Managed administrative tasks, enhancing communication within the department.
- Improved financial reporting accuracy by streamlining cash handling processes.
- Coordinated meetings, boosting team productivity and collaboration.
- Utilized Microsoft Office for precise record-keeping, speeding up data retrieval.
- Provided excellent customer service, facilitating efficient department operations.
- Coordinated office operations, ensuring efficient workflow and adherence to policies.
- Managed scheduling for meetings and events, optimizing time management for staff.
Customer Service Representative
American Airlines
Phoenix, AZ
03.2015 - 11.2018
- Handled flight reservations, rebookings, and cancellations with high efficiency.
- Improved call handling times, boosting customer satisfaction scores significantly.
- Collaborated with team to resolve escalations promptly, maintaining service excellence.
- Identified service gaps through feedback analysis, leading to quality improvements.
- Enhanced customer loyalty by resolving inquiries and issues effectively.
- Resolved customer inquiries and issues via phone, email, and chat platforms effectively.
- Provided detailed information on flight schedules, services, and ticketing policies to enhance customer experience.
Leasing Manager
Greystar Property Management
Tempe, AZ
01.2014 - 03.2015
- Oversaw leasing operations, ensuring compliance with company policies and local regulations.
- Developed and implemented strategic marketing initiatives to enhance property visibility and attract prospective tenants.
- Trained and mentored leasing staff, fostering a high-performance team culture focused on customer service excellence.
- Analyzed market trends to adjust rental rates, maximizing occupancy and revenue potential for properties managed.
- Collaborated with maintenance teams to address tenant concerns promptly, improving satisfaction and retention rates.
- Conducted property tours, effectively showcasing amenities and features to prospective tenants to drive leasing success.
- Managed lease negotiations, ensuring favorable terms and conditions for both the company and tenants involved.
- Maintained accurate records of tenant applications, leases, and renewals in property management software systems.
Education
Associate of Arts - Mental Health/Social Work
Oakland Community College
Royal Oak05-2027
High School Diploma - undefined
Northville High School
Northville, MI06.2011
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Data entry
- Driven
- Issue resolution
- Organized and efficient
Timeline
Inside Sales Representative
Inuit
12.2025 - 04.2026
Engagement Service Coordinator
Detroit Housing Commission
10.2024 - 03.2025
Customer Service & Sales
Southwest Airlines
01.2022 - 10.2024
Office Management Assistant
City of Detroit
09.2019 - 04.2022
Home Health Nurse
State of Michigan
11.2018 - 07.2023
Customer Service Representative
American Airlines
03.2015 - 11.2018
Leasing Manager
Greystar Property Management
01.2014 - 03.2015
High School Diploma - undefined
Northville High School
Associate of Arts - Mental Health/Social Work
Oakland Community College