Victoria Thompson

Taco Bell

Tulsa, OK

06.2021 - 10.2022

Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Trained back-up associates and led crew members in managing operations of storefront.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Exercised composure under pressure and in escalated customer service scenarios.