Crafts
Victoria Thompson
R
Tulsa,OK
Summary
I am still in high school but worked hard over the last year. I was offered the Assistant Manager position but with attending school I wasn't able to accept because of schedule requirements.
Overview
1
1
year of professional experience
Work History
Shift Manager
Taco Bell
Tulsa, OK
06.2021 - 10.2022
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained back-up associates and led crew members in managing operations of storefront.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
General Education
Broken Arrow Options High School
Broken Arrow, OK 08.2022 - Current
Skills
Multitasking Abilities
Google Workspace
Self-Motivated
Strategic planning
Staff Management
Inventory controls
Accurate money handling
Training and mentoring
Team Building
Interests
Sewing
Dogs
Timeline
General Education
Broken Arrow Options High School
08.2022 - Current
Shift Manager
Taco Bell
06.2021 - 10.2022