Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Victoria Thompson

Rockford,MN

Summary

Dynamic professional with a proven track record at Burl Oaks Golf Club, recognized for exceptional guest engagement and strong time management skills. A dedicated tutor with a passion for empowering students through personalized learning, fostering academic growth, and building confidence. At Trinity Lutheran Church, successfully fostered a sense of community by enhancing service standards and coordinating impactful events. Skilled in problem-solving and empathetic communication, consistently improving customer satisfaction, strengthening team collaboration, and contributing to a positive organizational culture.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Burl Oaks Golf Club
Minnetrista, MN
05.2020 - Current
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Monitored pace of play and communicated with golfers and staff to ensure smooth flow.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Established standards for personnel performance and customer service.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.

Volunteer

Trinity Lutheran Church & Preschool
Orono, MN
01.2014 - Current
  • Assisted with fundraising efforts by soliciting donations from church members and the local community.
  • Planned and implemented appropriate program activities for children and adults.
  • Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
  • Assisted with childcare and enabled parents to attend church services without distraction.
  • Fostered warm and welcoming community to nurture youth and inspire life of discipleship.
  • Served meals to homeless people in partnership with local charities during holidays or special occasions.
  • Coordinated volunteers for various projects within the church such as food drives or volunteer days in impoverished areas.

Server

Al and Alma's
Minnetrista, MN
05.2024 - 08.2024
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Ophthalmic Assistant

Lifeview Glaucoma Center
Duluth, MN
10.2023 - 04.2024
  • Wrote, edited, and filed patient medical records, maintaining confidentiality.
  • Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
  • Communicated effectively with co-workers regarding patient care plans and follow up instructions.
  • Responded to patient inquiries, offering empathetic support and accurate information.
  • Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
  • Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
  • Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.

Tutor

Rockford High School
Rockford, MN
09.2021 - 05.2022
  • Assisted in creating a positive learning environment for students during tutoring sessions.
  • Explained various methods for solving equations and other math problems.
  • Organized group study sessions with small groups of students who needed extra help with math assignments or tests.
  • Designed comfortable tutoring environment conducive to learning.
  • Encouraged students to ask questions about topics they did not understand.
  • Helped students review and understand previous lessons to make connection with new lesson.

Education

Bachelor of Science - Psychology

University of Minnesota Duluth
Duluth
05-2026

Skills

  • Time management
  • Guest engagement
  • Adaptive thinking
  • Tutoring experience
  • Empathy and patience
  • Problem-solving skills
  • Communication skills
  • Collaboration
  • Classroom management

Certification

  • Ophthalmic Assistant Certified
  • Babysitting Certification

Accomplishments

  • Educators Rising Essay Award 2022
  • Tutoring 9th grade Algebra my Senior year of High School
  • Italian-American Scholarship recipient all years of college
  • Vacation Bible School Leader
  • Food shelf volunteer

Timeline

Server

Al and Alma's
05.2024 - 08.2024

Ophthalmic Assistant

Lifeview Glaucoma Center
10.2023 - 04.2024

Tutor

Rockford High School
09.2021 - 05.2022

Server

Burl Oaks Golf Club
05.2020 - Current

Volunteer

Trinity Lutheran Church & Preschool
01.2014 - Current

Bachelor of Science - Psychology

University of Minnesota Duluth

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Victoria Thompson