Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Thompson

Rockford,MN

Summary

Dynamic professional with a proven track record at Burl Oaks Golf Club, recognized for exceptional guest engagement and strong time management skills. Highly adaptable and team-oriented, consistently meeting evolving demands. Skilled in multitasking, handling customer inquiries, and maintaining a clean, organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills. Experienced in high-volume environments, ranging from dining service to banquet service for weddings, wine dinners, business functions, and special events.

Overview

11
11
years of professional experience

Work History

Server

Burl Oaks Golf Club
05.2020 - Current
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Monitored pace of play and communicated with golfers and staff to ensure smooth flow.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Established standards for personnel performance and customer service.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.

Volunteer

Trinity Lutheran Church & Preschool
01.2014 - Current
  • Assisted with fundraising efforts by soliciting donations from church members and the local community.
  • Planned and implemented appropriate program activities for children and adults.
  • Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
  • Assisted with childcare and enabled parents to attend church services without distraction.
  • Fostered warm and welcoming community to nurture youth and inspire life of discipleship.
  • Served meals to homeless people in partnership with local charities during holidays or special occasions.
  • Coordinated volunteers for various projects within the church such as food drives or volunteer days in impoverished areas.

Server

Al and Alma's
05.2024 - 08.2024
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Ophthalmic Assistant

Lifeview Glaucoma Center
10.2023 - 04.2024
  • Wrote, edited, and filed patient medical records, maintaining confidentiality.
  • Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
  • Communicated effectively with co-workers regarding patient care plans and follow up instructions.
  • Responded to patient inquiries, offering empathetic support and accurate information.
  • Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
  • Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
  • Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.

Tutor

Rockford High School
09.2021 - 05.2022
  • Assisted in creating a positive learning environment for students during tutoring sessions.
  • Explained various methods for solving equations and other math problems.
  • Organized group study sessions with small groups of students who needed extra help with math assignments or tests.
  • Designed comfortable tutoring environment conducive to learning.
  • Encouraged students to ask questions about topics they did not understand.
  • Helped students review and understand previous lessons to make connection with new lesson.

Education

Bachelor of Science - Psychology

University of Minnesota Duluth
05-2026

Skills

  • Time management
  • Guest engagement
  • Adaptive thinking
  • Tutoring experience
  • Empathy and patience
  • Problem-solving skills
  • Communication skills
  • Collaboration
  • Classroom management

Timeline

Server

Al and Alma's
05.2024 - 08.2024

Ophthalmic Assistant

Lifeview Glaucoma Center
10.2023 - 04.2024

Tutor

Rockford High School
09.2021 - 05.2022

Server

Burl Oaks Golf Club
05.2020 - Current

Volunteer

Trinity Lutheran Church & Preschool
01.2014 - Current

Bachelor of Science - Psychology

University of Minnesota Duluth

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Victoria Thompson