Victoria Thompson
San Antonio,TX
Overview
8
8
years of professional experience
Work History
Assistant Manager
Little Caesars
San Angelo, TX
09.2018 - 10.2019
- Supervised daily shift operations to ensure efficient service, quality products, and a positive customer experience.
- Managed labor during assigned shifts to maintain appropriate staffing levels while meeting business needs.
- Leveraged cost-control tools and processes to manage food, paper, and labor costs effectively.
- Monitored inventory and product usage to help meet established food and paper cost goals.
- Ensured food quality, accuracy, and timely service while maintaining company standards.
- Trained and supported team members in food preparation, customer service, POS operations, safety procedures, and cleanliness standards to ensure operational consistency.
- Addressed customer questions and complaints to resolve concerns and enhance satisfaction.
- Maintained a clean, organized, and safe work environment throughout each shift.
- Led by example in a fast-paced environment while supporting team productivity and operational goals.
Technology Service Desk Representative
Sitel
San Angelo, TX
11.2019 - 01.2022
- Provided technical support and customer service for Starbucks customers and employees, resolving issues with digital applications and in-store technology.
- Provided technical support and troubleshooting for Starbucks POS systems, online platforms, Wi-Fi networks, telephone systems, and other café technology.
- Diagnosed and resolved technical issues, ensuring minimal disruption to cafe operations and maintaining seamless customer service.
- Assisted customers with the Starbucks mobile app, including troubleshooting technical issues, correcting account information, and resetting passwords.
- Trained Starbucks employees on POS systems and provided guidance to help them effectively use company technology and online systems.
- Explained complex technical information clearly to customers and employees with varying technical knowledge, thereby fostering understanding and effective problem resolution.
- Collected and documented customer feedback on the Starbucks app and user experience to identify recurring issues and enhance service quality.
- Managed multiple support requests while maintaining a professional, solutions-focused approach in a fast-paced service environment.
Senior Care Provider
Home Instead
Virginia Beach, VA
04.2022 - 03.2023
- Provide compassionate, dependable in-home care and daily support to senior clients, helping them maintain independence and quality of life.
- Supported clients with daily living activities, ensuring personal hygiene, grooming, self-care, and mobility needs were met for enhanced independence.
- Assisted clients with daily tasks and activities to enhance their quality of life. with medication routines in accordance with established care plans and instructions.
- Provide individualized care based on each client's needs, preferences, routines, and level of independence.
- Build strong, trusting relationships with clients through attentive companionship, active listening, and genuine emotional support.
- Fostered strong communication and trust with clients and families through patience, empathy, and professionalism, and enhancing overall care experience.
- Maintain a safe, clean, and comfortable home environment while remaining attentive to clients' well-being.
- Prepared nutritious meals and managed household tasks, including cleaning, laundry, and grocery shopping, to promote a comfortable living environment.
Customer Service Representative
GEICO
Virginia Beach, VA
03.2023 - 03.2024
- Provided personalized solutions to customer concerns while resolving issues efficiently and following up to ensure customer satisfaction.
- Resolved diverse customer inquiries and complaints with professionalism, patience, and empathy, fostering positive customer relationships.
- Consistently received positive feedback from customers and supervisors for delivering exceptional service and support.
- Demonstrated strong verbal and written communication skills while explaining insurance information clearly and effectively.
- Guided customers in understanding auto insurance policies, coverage options, and state-specific requirements to enhance their decision-making.
- Documented customer interactions and managed information using Microsoft Office and other systems to ensure accurate record-keeping and streamline daily tasks.
- Maintained a customer-focused approach while working in a fast-paced environment and managing multiple priorities.
Store Manager
Claire's
Virginia Beach, VA
08.2024 - 04.2026
- Delivered exceptional customer service by welcoming customers, promoting sales and promotions, and enhancing the shopping experience.
- Coached and motivated team members to achieve and exceed sales goals, including store sales and ear-piercing targets, fostering a results-driven environment.
- Promoted customer loyalty program memberships and coached team members to achieve enrollment goals, strengthening customer retention.
- Monitor store performance and support the team in reaching key operational and sales objectives.
- Manage daily store operations, including cash handling, register reconciliation, and bank deposits.
- Maintain a clean, organized, and fully recovered sales floor to ensure the store consistently meets company standards.
- Execute visual merchandising and marketing updates to ensure all promotional materials and displays are accurately set and maintained.
- Lead by example while fostering a positive, customer-focused team environment.
Education
Associate of Arts - Hospitality
Northwest Vista College
San Antonio, TX10-2026
Skills
- Customer service
- Guest relations
- Front desk management
- Operational management
- Inventory management
- Reservation systems
- Conflict resolution
Timeline
Store Manager
Claire's
08.2024 - 04.2026
Customer Service Representative
GEICO
03.2023 - 03.2024
Senior Care Provider
Home Instead
04.2022 - 03.2023
Technology Service Desk Representative
Sitel
11.2019 - 01.2022
Assistant Manager
Little Caesars
09.2018 - 10.2019
Associate of Arts - Hospitality
Northwest Vista College