Victoria Thornton
Austin,TX
Summary
Clear and concise communication skills including written, verbal, and interpersonal. Methodical and meticulous with strong prioritization and problem-solving skills. Quick learner with a strong work ethic who is comfortable working both independently and within a team environment. Excellent time management skills, responsible and consistent in carrying out allocated tasks. Problem-solver with strong critical and analytical thinking skills. Detail-oriented with strong organizational and multi-tasking skills. Adaptable and flexible to changes as job priorities shift.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
GlobalLogic, Remote
07.2023 - Current
- Direct GlobalLogic hire working contractually to assist Google in strengthening and enhancing Gemini AI.
- Focusing on AI research and Machine Intelligence, enhancing large language models and delivering project data at the highest possible quality standard.
- Managing 70 task curators, including but not limited to: attendance, daily task performance, time-off and flex-time approval, promotion recommendations, and answering any and all questions pertaining to the current project.
- Identify plans and resources required to meet project goals and objectives.
- Achieve project deadlines by coordinating with contractors to manage performance.
- Manage projects from procurement to commission.
- Plan, design, and schedule phases for large projects.
- Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Monitor project performance to identify areas of improvement and make adjustments.
- Analyze project performance data to identify areas of improvement.
- Track project and team member performance closely to quickly intervene in mistakes or delays.
- Monitor project progress, identify risks, and take corrective action as needed.
- Maintain open communication by presenting regular updates on project status to customers.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitate workshops to collect project requirements and user feedback.
- Verify quality of deliverables and conformance to specifications before submitting to clients.
- Report regularly to managers on progress, and any technical problems.
- Prepare and submit project changes and updates for review and approval.
- Develop, initiate, and monitor project performance.
- Adapt to swift changes when necessary to meet required project deadlines and deliverables.
- Promoted to Lead Editor, Assistant Trainer, and Task Lead.
- Recruit and oversee personnel to achieve performance and quality targets.
Synchronous Scorer
Pearson
04.2023 - 05.2023
- Worked on a team scoring the MCAS English Language Arts portion, Grade 7
- Applied critical thinking skills and reading comprehension to accurately provide scores to student responses
- Scored responses based on idea development and conventions, in assistance with a rubric, example papers, and established guidelines
- Maintained consistent accuracy, validity, and inter-rater reliability percentages weekly
- Qualified for daily incentives due to quality and quantity of responses scored.
Receptionist/Sales Advocate
Mantra Massage
09.2021 - 04.2022
- Managed appointment scheduling online, in-person, and via telephone
- Maintained consistent communication with clients regarding service and scheduling questions
- Communicated and incentivized clients to upgrade services, purchase massage packages and products, and sign up for monthly subscriptions.
Psychometrician
Wellspring Behavioral Health
10.2019 - 04.2020
- Administered psychological, neuropsychological, and academic evaluation batteries to patients aged 5 to 95
- Utilized formal and established testing protocols to evaluate educational, emotional and behavioral patient needs
- Performed patient diagnostic assessment and intake
- Determined assessment suitability to achieve optimal comprehensive and clinical overview of the patient's current abilities and emotional state
- Scored testing results and interpreted assessments per individual performance
- Interpreted and wrote test results and patient histories.
Research Assistant
Centene Corporation
05.2015 - 02.2017
- Conducted meticulous research pertaining to mental and physical wellness in underserved populations and communities
- Participated in collaborative training programs on theories and implementation of evidence-based therapies to enhance clinical success
- Worked with various mental health organizations to promote mental health awareness in conjunction with physical health.
Patient Access Representative/Researcher
Seton Healthcare Family
08.2014 - 05.2015
- Provided patient education regarding medical procedures
- Liaised among clinical staff, community outreach, and patients to verify/schedule services
- Collected and entered demographic, clinical, billing and insurance information from patients and/or responsible parties
- Maintained strict compliance with HIPAA regulations
- Reviewed and corrected claim errors to facilitate smooth processing
- Ensured medical necessity compliance while researching/obtaining necessary data and reviewing compliance systems.
Psychology Intern
Peak Performance Health Care Ltd.
08.2012 - 05.2013
- Conducted inpatient/outpatient neuropsychological and psychological testing on- and off-site
- Performed assessments at the San Marcos Treatment Center for Adolescents presenting a multitude of mental health concerns
- During and after testing, assessed multi-populations in substance abuse, mental health disorders, learning disorders, and social-cognitive development
- Cultivated and maintained relationships in culturally-diverse communities
- Remained energetic and demonstrated passion for helping clients by applying active listening, staying positive, and remaining patient
- Observed and monitored client behavior and responses to testing
- Presented case history material to review and discuss with other staff members.
Graduate Teaching Assistant
Texas State University
08.2011 - 05.2013
- Taught classes to upper-level students in Statistics and Research Methodologies
- Prepared lessons according to course outline to convey all required material and deepen student understanding of subject matter
- Mentored students through office hours and one-on-one communication
- Graded assignments, proctored tests, and provided grades according to university standards.
Education
Master of Arts - Clinical Approaches in Health Psychology
Texas State University
San Marcos, TX01.2014
Bachelor of Arts - Psychology, Sociology, Japanese
Texas State University
San Marcos, TX01.2010
Skills
- Artificial Intelligence (AI) and Large Language Models (LLMs)
- Leadership and Management
- Project Tracking
- Data Analysis
- Collaboration across multiple teams
- Skillful Communication
- Emotional Intelligence
- Ability to navigate varying team dynamics
- Time Management
- Innovative and solution-oriented
- Meticulous and diligent
- Receptive and reliable
- Google Suite Proficiency
Certification
Registered Yoga Teacher - 200 HR, Black Swan Yoga, July 2019 Intensive
Publications
What is Infidelity? Perceptions Based on Biological Sex and Personality., Journal of Psychology Research and Behavior Management, 2011
Timeline
Project Manager
GlobalLogic, Remote
07.2023 - Current
Synchronous Scorer
Pearson
04.2023 - 05.2023
Receptionist/Sales Advocate
Mantra Massage
09.2021 - 04.2022
Psychometrician
Wellspring Behavioral Health
10.2019 - 04.2020
Research Assistant
Centene Corporation
05.2015 - 02.2017
Patient Access Representative/Researcher
Seton Healthcare Family
08.2014 - 05.2015
Psychology Intern
Peak Performance Health Care Ltd.
08.2012 - 05.2013
Graduate Teaching Assistant
Texas State University
08.2011 - 05.2013
Master of Arts - Clinical Approaches in Health Psychology
Texas State University
Bachelor of Arts - Psychology, Sociology, Japanese
Texas State University
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