Victoria Tobin
Center Ossipee,NH
Summary
A strong background in inventory management and customer service. Excelled in maintaining accurate inventory levels, enhancing customer satisfaction through exceptional service, and streamlining processes for efficiency. Skilled in housekeeping and residential cleaning, ensuring high standards of cleanliness and guest comfort. Ability to improve operational workflows and customer engagement.
Overview
4
4
years of professional experience
Work History
Housekeeper
The Christmas Farm Inn
Jackson, NH
09.2018 - 09.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in common areas, lobbies, and corridors.
- Maintained clean and comfortable environments in guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Pre-treated stains, sorted, laundered, and put away various laundry items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Timely stripped and cleaned rooms after guests check-out for quick turn-around.
Inventory Control Specialist
Aubuchon Hardware
Ossipee, NH
05.2015 - 06.2018
- Verified incoming products, checked delivery totals and recorded discrepancies to keep system records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed weekly cycle counts and audits to maintain accuracy of records.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Mixed paint colors to create custom blends, using paint mixing machine and spectrophotometer.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Key holder, opened and closed store and supervised shifts.
- Cut glass and plexiglass, as well as cut and programmed keys for vehicle and lock use.
Stocker
Valuland
Ossipee, NH
11.2015 - 08.2016
- Rotated stock correctly to prevent out-of-date products and removed outdated items.
- Unloaded, sorted and stocked merchandise according to store layout and product needs.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Highschool Diploma - General Studies
Kingswood Regional High School
Wolfeboro, NH06.2015
Skills
- Customer Service
- Inventory Management
- Housekeeping
- Detail-oriented
Timeline
Housekeeper
The Christmas Farm Inn
09.2018 - 09.2019
Stocker
Valuland
11.2015 - 08.2016
Inventory Control Specialist
Aubuchon Hardware
05.2015 - 06.2018
Highschool Diploma - General Studies
Kingswood Regional High School