Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Victoria Torres

Fontana,CA

Summary

Experienced professional seeking a job opportunity to utilize extensive customer service experience and industry expertise in delivering top-notch service to clients. Passionate about using strong communication skills and problem-solving abilities to exceed customer expectations and foster positive relationships. Committed to continuous improvement and staying current with industry trends. Dedicated to making a meaningful impact in a dynamic and collaborative work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Lead Keyholder

Office Depot
03.2024 - Current
  • Opened inventory boxes and restocked shelves.
  • Closed all registers at the end of the night, making deposits, and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Focused on consistently exceeding individual sales goals while contributing to the overall success of the team.

Cashier

Burlington
02.2024 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.

Bookkeeper/Project Manager’s Assistant

West Tech Mechanical
05.2023 - 08.2023
  • -Demonstrated strong attention to detail and organizational skills in managing multiple tasks simultaneously
  • -Performed accurate and timely data entry of financial information into Quickbooks software
  • -Conducted bank reconciliations to ensure accuracy of financial statements for multiple accounts
  • -Scheduled HVAC parts and supplies orders via phone call and email for assigned city projects

Store Manager

The Cookie Plug
10.2020 - 04.2023
  • -Managed multiple store locations
  • -Developed and produced daily financial reports of sales and profits utilizing Microsoft Excel
  • -Facilitated the onboarding process for new employees by providing comprehensive training and guidance on company policies and procedures
  • -Managed the receipt and organization of inventory for multiple store locations

Server, Hostess, Cashier, Busser

Rainforest Cafe
07.2016 - 01.2020
  • -Provided attentive and personalized service to guests
  • -Cleaned and sanitize the restaurant premises and maintain a well-organized environment to meet high cleanliness standards and promote a safe and healthy dining experience for all patrons
  • -Performed table bussing and setting duties with precision and efficiency
  • -Managed daily financial transactions including cash handling, reconciliation, and reporting for the restaurant

Education

High School Diploma -

Summit High School
Fontana, CA
05-2016

Skills

  • Effective team leadership
  • Accurate cash handling
  • Interacting with diverse customers
  • Service excellence

Certification

Procore Certification: Administrator (issued July 2023) Credential ID: qgbbbbsvk7hv

Timeline

Sales Lead Keyholder

Office Depot
03.2024 - Current

Cashier

Burlington
02.2024 - Current

Bookkeeper/Project Manager’s Assistant

West Tech Mechanical
05.2023 - 08.2023

Store Manager

The Cookie Plug
10.2020 - 04.2023

Server, Hostess, Cashier, Busser

Rainforest Cafe
07.2016 - 01.2020

High School Diploma -

Summit High School

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