Victoria Vasquez
Summary
Bilingual, responsible, and exceptional customer service. Strong dedication to helping patients and clients resolve issues and cultivating a positive image of the company. Outstanding in both team environments and alone.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Park Services Attendant
Los Angeles Zoo
08.2022 - Current
- Provided excellent customer service through email, phone, and in person interactions with zoo visitors and patrons
- Conducted general admission, animal encounter, and special program ticket sales while verifying ticket purchases
- Utilized basic computer skills and demonstrated outstanding oral and written communication skills in a variety of tasks
- Displayed strong attention to detail and organizational skills in handling cash transactions and managing the Zoo Guest Relations Window.
Guest Advocate/Fulfillment
Target
09.2018 - Current
- Created a welcoming experience by engaging in friendly and genuine conversations with guests
- Facilitated returns and de-escalated negative situations to ensure customer satisfaction
- Maintained a positive and respectful attitude while working independently and in a team environment
- Properly prepared, packed, and sorted guest orders for shipment.
Event Staff
Sonoma State University
08.2017 - 05.2020
- Supported event operations and logistics for various university events and activities
- Provided customer service to attendees and assisted with inquiries during events
- Worked as part of the Sonoma State Athletics event staff, reporting to the Lead Operations Coordinator
- Collaborated with the lead Operations Coordinator of the Department of Intercollegiate Athletics.
Education
Veterinary Assistant -
Integrity College of Health
Pasadena, CABachelor of Arts, Biology; concentration Zoology -
Sonoma State University
Rohnert Park, CAHigh School Diploma -
Linda Marquez High School of Social Justice
Huntington Park, CASkills
- Communication: Proficient in providing excellent customer service through various communication channels
- Positive Attitude: Friendly, outgoing, energetic, and enthusiastic in working with the public
- Cooperation: Experienced in event management and team collaboration
Certification
- CPR Certification by American Heart Association (BLS), 04/08/24
- Radiation Safety Training through Veterinary Medical Board, 04/12/24
- Fear Free Certification: Small Animal Certificate, 04/17/24
Volunteer Experience
Sonoma State University Center for Environmental Inquiry, Rohnert Park, CA
Naturalist Trainee, 02/2022 - 05/2022
Directed tours of visiting 3rd-5th grade classes of the Osborn Fairfield preserve., Engaged children in intensive, place-based education and introduced them to the natural world., Became part of a community of volunteers working on university research projects
Timeline
Assistant Park Services Attendant
Los Angeles Zoo
08.2022 - Current
Guest Advocate/Fulfillment
Target
09.2018 - Current
Event Staff
Sonoma State University
08.2017 - 05.2020
Veterinary Assistant -
Integrity College of Health
Bachelor of Arts, Biology; concentration Zoology -
Sonoma State University
High School Diploma -
Linda Marquez High School of Social Justice
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