Victoria Cosmo
New Bedford,United States
Summary
Years of experience in customer service and cultivating a fair team mindset, recognized for enhancing venue popularity with innovative beverage menus. Wide range of job experiences which have shaped my goals and abilities to bring compassion to every professional environment. Proven leadership and team management skills, consistently improving service efficiency and customer satisfaction. Passionate about creating memorable guest experiences and eager to bring creative solutions to new challenges.
Overview
6
6
years of professional experience
Work History
Shift Manager
Society Coffee Bar
06.2025 - Current
- Produced high-quality drinks efficiently and meticulously.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Sitter
Self Employed
05.2024 - Current
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
- Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
Flower Farmer
Russell’s Mills Flower Company
08.2024 - 02.2025
- Harvested in excess of 1000 stems per day for packaging and next-day distribution.
- Maintained and repaired various farming equipment.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
Server
Little Moss
08.2024 - 06.2025
- Communicated origins of ingredients sourced from local farms.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager, Bartender and Server
Union Street New Bedford
03.2024 - Current
- Streamlined bar operations, boosting efficiency and customer satisfaction as Assistant Manager.
- Introduced innovative cocktail menus, enhancing venue popularity and sales.
- Led team to exceed service goals through effective training and leadership as Server.
- Eagerly engaged guests, consistently receiving positive feedback for exceptional service.
Assistant Teacher
Bloom Preschool
08.2023 - 03.2024
- Fostered joy and curiosity in preschoolers, enhancing their early education.
- Implemented creative teaching strategies that improved student engagement.
- Provided nurturing support to children, ensuring a safe and inclusive environment.
Shift Manager
Starbucks
09.2020 - 03.2024
- Efficiently managed team to exceed sales targets by 15% through strategic shift planning.
- Oversaw inventory, reducing waste by meticulous tracking and forecasting of stock needs.
- Cultivated a collaborative work environment, boosting team morale and productivity.
- Implemented innovative customer service protocols that increased customer satisfaction ratings.
- Streamlined shift operations, enhancing overall efficiency and service speed.
- Introduced digital task tracking, increasing shift transparency and accountability.
Artist
Salt Marsh Pottery
03.2023 - 08.2023
- Developed unique ceramic glazes that increased product uniqueness, boosting sales by 20%.
- Enhanced pottery finishing techniques, improving product quality and customer satisfaction.
- Passionately crafted custom pottery pieces that consistently exceeded client expectations.
Cashier
Stop & Shop
11.2019 - 07.2020
- Efficiently managed transactions and provided excellent customer service, enhancing store efficiency.
- Supported team members to ensure optimal service delivery during peak hours, maintaining positive customer feedback.
- Eagerly assisted customers with purchases, ensuring a positive shopping experience and quick checkout.
Assistant Facilities Manager
AMC Theaters
04.2019 - 11.2019
- Managed facility operations, boosting efficiency and reducing costs by 15% at AMC Theaters.
- Oversaw daily maintenance, ensuring all theater facilities met strict compliance and quality standards.
- Implemented innovative maintenance solutions that increased customer satisfaction and safety.
- Analyzed facility usage and maintenance data to forecast needs and allocate resources effectively.
Education
High School Diploma - undefined
Dartmouth High School
Dartmouth, MA05.2019
Skills
- Customer Service
- Leadership
- Time Management
- Creative Teaching
- Team Management
- Problem Solving
- Organization
- Mixology
Languages
Polish
Elementary
Timeline
Shift Manager
Society Coffee Bar
06.2025 - Current
Flower Farmer
Russell’s Mills Flower Company
08.2024 - 02.2025
Server
Little Moss
08.2024 - 06.2025
Sitter
Self Employed
05.2024 - Current
Assistant Manager, Bartender and Server
Union Street New Bedford
03.2024 - Current
Assistant Teacher
Bloom Preschool
08.2023 - 03.2024
Artist
Salt Marsh Pottery
03.2023 - 08.2023
Shift Manager
Starbucks
09.2020 - 03.2024
Cashier
Stop & Shop
11.2019 - 07.2020
Assistant Facilities Manager
AMC Theaters
04.2019 - 11.2019
High School Diploma - undefined
Dartmouth High School
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