Victoria Villalpando
Providence
LOSANGELES,CA
1
Language
13
years of professional experience
Detail-oriented Health Unit Coordinator with expertise in EMR and HIPAA compliance, committed to enhancing patient care and administrative operations. Proficient in medical terminology, patient coordination, and electronic health records management. Demonstrates strong organizational and multitasking abilities to support medical staff and maintain accurate patient information.
Work History
Health Unit Coordinator
3 Years 11 Months- Managed communication between hospital staff and patients, enhancing service delivery and patient satisfaction.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Managed communication between clinical staff and patients, enhancing service delivery and patient satisfaction.
- Scheduled appointments efficiently, optimizing workflow and resource allocation.
- Coordinated patient admissions and discharges, ensuring timely processing of medical records.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Caregiver, Special Needs
6 Years 7 Months- Prepared meals and snacks and fed client.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe, nurturing environment by diligently monitoring client'' health and well-being.
- Offered support to assist with supervising special needs individuals in the home.
Behavior Interventionist
2 Years 4 Months- Implemented individualized behavior intervention plans tailored to each client's needs.
- Partnered with BCBA to assess and monitor client progress and adjust interventions accordingly.
- Advocated for clients' needs during team meetings, ensuring a comprehensive approach to service delivery.
- Helped students build skills to navigate typical academic and social situations.
Customer Service Cashier
2 Years 9 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with product inquiries, enhancing shopping experience through exceptional service.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Associate of Science - Liberal Arts And Sciences
Skills
Patient registration
EMR updating
Health information systems
Inventory management
Medical terminology proficiency
Patient scheduling
HIPAA guidelines
Health information management
Critical thinking
Professionalism and ethics
Patient advocacy
Languages
Spanish
Native or Bilingual
Timeline
Health Unit Coordinator
Providence
09.2022 - CurrentRead More
Behavior Interventionist
Autism Learning Partners, Downey CA
08.2016 - 12.2018Read More
Caregiver, Special Needs
Aveanna Heathcare
02.2014 - 09.2020Read More
Customer Service Cashier
Marshalls Department Store
05.2013 - 02.2016Read More
El Camino College
Associate of Science from Liberal Arts And Sciences
Read More