Victoria Villegas
Tomball,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer relations and organization, honed at Omega Coatings. Proven ability to enhance client satisfaction through effective communication and appointment scheduling. Skilled in data entry and adept at managing multiple tasks, ensuring efficient operations and a welcoming environment for all visitors.
Overview
11
11
years of professional experience
Work History
Receptionist
Omega Coatings
01.2020 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Server
Mckormick & Schmicks
02.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cocktail Waitress
1919 Kitchen & Tap
02.2016 - 01.2018
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
Server
Perry’s Steakhouse & Grille
02.2014 - 01.2017
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Pastisserie -
Lenotre
Houston TxSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Omega Coatings
01.2020 - 07.2025
Server
Mckormick & Schmicks
02.2018 - 01.2020
Cocktail Waitress
1919 Kitchen & Tap
02.2016 - 01.2018
Server
Perry’s Steakhouse & Grille
02.2014 - 01.2017
Pastisserie -
Lenotre