Victoria Walker
Matteson,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Crew Member
Potbelly's Sandwich Shop
Matteson, IL
01.2024 - 11.2025
- Prepared and assembled food orders efficiently for dine-in and takeout customers.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Collaborated with team members to optimize workflow during peak service hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Beauty Advisor
Kohls+ Sephora
Tinley Park, IL
08.2024 - 12.2024
- Spearheaded development of innovative beauty products and services.
- Monitored and updated knowledge of all beauty products available for sale.
- Executed opening and closing procedures, ensuring accurate money drawer reconciliation at shift end.
- Spearheaded initiatives to drive and surpass sales goals through tailored beauty experiences aligned with customer needs.
- Executed thorough cleaning of shelves, counters, and tables to uphold store organization.
- Executed floor moves and maintained merchandising displays to enhance product visibility and accessibility.
- Supported reception operations by managing phone inquiries, scheduling appointments, and processing payments.
- Executed coupon scanning and redemption processes to facilitate discounted purchases.
- Welcomed customers promptly and addressed inquiries with professionalism.
- Provided exceptional customer service to patrons through active listening and engagement techniques.
- Oversaw trash removal and sanitation procedures to ensure organized aisles and register area.
- Executed merchandise scanning utilizing point-of-sale system to ensure accurate transaction totals.
- Executed processing of credit card, cash, and check payments, ensuring transaction accuracy.
- Guided customers in selecting beauty products to elevate shopping experience.
- Streamlined inventory management processes to optimize stock levels for high-demand items.
- Spearheaded collaboration with team to drive sales goals through strategic promotions and events.
- Instructed customers on effective product usage techniques to enhance confidence in achieving desired results at home.
Host
Olive Garden
Matteson, IL
11.2023 - 08.2024
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Processed payments from customers using a POS system.
- Took beverage orders and served drinks during peak meal times.
- Notified server after seating parties in section to facilitate prompt service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Resolved conflicts between customers when necessary.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Contributed to team efforts by accomplishing related tasks as needed.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Crew Member
Pit Stop Barbecue
Chicago Heights, Illinois
02.2022 - 04.2023
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept the restaurants cooking area clean by mopping, sanitizing tables, washing dishes, and sweeping.
Education
Cosmetology
Trenz Beauty Academy
Calumet City, ILHigh School Diploma -
Rich Township STEM Campus
Olympia Fields, IL05-2024
Skills
- Sales closing
- Sales proficiency
- Retail experience
- Customer engagement
- Empathy and patience
- New product tracking
- Theft prevention
- Upselling strategies
- Active listening
- Team collaboration
- Flexibility and adaptability
- Conflict resolution
- Multitasking and organization
- Cash handling
- Time management
- Relationship building
- Teamwork and collaboration
- Safe food handling
- Cleaning and sanitizing
- Store opening and closing
- Point-of-sale transactions
- Salesmanship
Timeline
Beauty Advisor
Kohls+ Sephora
08.2024 - 12.2024
Crew Member
Potbelly's Sandwich Shop
01.2024 - 11.2025
Host
Olive Garden
11.2023 - 08.2024
Crew Member
Pit Stop Barbecue
02.2022 - 04.2023
High School Diploma -
Rich Township STEM Campus
Cosmetology
Trenz Beauty Academy