Dynamic server with a focus on exceptional customer service, effective communication, and complaint resolution. Proven ability to train staff and enhance team performance in fast-paced environments.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Server
Beverley’s Country Cafe
Jacksonville, Texas
07.2024 - Current
Provided excellent customer service in a fast-paced café environment.
Took orders accurately and communicated them to the kitchen staff.
Prepared and served food and beverages according to café standards.
Store Trainer
Brookshire Grocery Company (Randy Cheatham)
Tyler, Texas
02.2024 - 06.2024
Trained new employees on store policies and customer service standards.
Conducted onboarding sessions to familiarize staff with operational procedures.
Developed training materials to enhance team knowledge and performance.
Helped with all store operations when needed.
Customer Experience Team Lead
Brookshire Grocery Company (Humberto Rivera)
Palestine, TX
06.2022 - 02.2024
Led customer service initiatives to enhance shopping experiences in stores.
Trained new team members on customer interaction standards and procedures.
Managed team schedules to ensure optimal coverage during peak hours.
Customer Service Manager
Kellie Wilbanks
Palestine, Texas
08.2020 - 06.2022
Managed customer inquiries through phone and email communication.
Developed training materials for new customer service representatives.
Resolved customer complaints efficiently and professionally.