Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Walley

Jacksonville,TX

Summary

Dynamic server with a focus on exceptional customer service, effective communication, and complaint resolution. Proven ability to train staff and enhance team performance in fast-paced environments.

Overview

5
5
years of professional experience
2024
2024
years of post-secondary education

Work History

Server

Beverley’s Country Cafe
Jacksonville, Texas
07.2024 - Current
  • Provided excellent customer service in a fast-paced café environment.
  • Took orders accurately and communicated them to the kitchen staff.
  • Prepared and served food and beverages according to café standards.

Store Trainer

Brookshire Grocery Company (Randy Cheatham)
Tyler, Texas
02.2024 - 06.2024
  • Trained new employees on store policies and customer service standards.
  • Conducted onboarding sessions to familiarize staff with operational procedures.
  • Developed training materials to enhance team knowledge and performance.
  • Helped with all store operations when needed.

Customer Experience Team Lead

Brookshire Grocery Company (Humberto Rivera)
Palestine, TX
06.2022 - 02.2024
  • Led customer service initiatives to enhance shopping experiences in stores.
  • Trained new team members on customer interaction standards and procedures.
  • Managed team schedules to ensure optimal coverage during peak hours.

Customer Service Manager

Kellie Wilbanks
Palestine, Texas
08.2020 - 06.2022
  • Managed customer inquiries through phone and email communication.
  • Developed training materials for new customer service representatives.
  • Resolved customer complaints efficiently and professionally.
  • Took and completed customer orders.

Education

Westwood Highschool
Palestine, TX

Skills

  • Customer service
  • Food preparation
  • Customer relationship management
  • Complaint resolution
  • Effective communication
  • Memory retention
  • Safe food handling
  • Positive and professional
  • Task prioritization
  • Service prioritization

Timeline

Server

Beverley’s Country Cafe
07.2024 - Current

Store Trainer

Brookshire Grocery Company (Randy Cheatham)
02.2024 - 06.2024

Customer Experience Team Lead

Brookshire Grocery Company (Humberto Rivera)
06.2022 - 02.2024

Customer Service Manager

Kellie Wilbanks
08.2020 - 06.2022

Westwood Highschool
Victoria Walley