Victoria Welch
Deming,NM
Summary
Dynamic professional with a proven track record at Culver's Restaurant, excelling in guest engagement and cash handling. Enhanced customer satisfaction through exceptional service and upselling techniques, driving repeat business. Leveraged strong work ethic and team collaboration to boost performance, achieving a 20% increase in sales. Skilled in hospitality service and inventory management.
Overview
1
1
year of professional experience
Work History
Server
Culver's Restaurant
10.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales Associate
Dollar General Market
12.2019 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Waynesville High School
Waynesville, MO05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Supply restocking
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Inventory management
- Tableside etiquette
- Food sales and promotion
- Guest seating
- Item promotion
- Menu presentation
- Order delivery practices
- Front-of-house display creation
Timeline
Server
Culver's Restaurant
10.2020 - 04.2021
Sales Associate
Dollar General Market
12.2019 - 09.2020
High School Diploma -
Waynesville High School
Similar Profiles
Jaiden ReedJaiden Reed
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Zachary PokorneyZachary Pokorney
Assistant Manager at Culver's RestaurantAssistant Manager at Culver's Restaurant
Lukas MurphyLukas Murphy
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant
Lynnayah FleischmanLynnayah Fleischman
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Shanleigh KoubaShanleigh Kouba
Administrative Assistant at DLC Chamber of CommerceAdministrative Assistant at DLC Chamber of Commerce