Victoria Wheeler
1619 Hyland Greens Dr Grapevine,TX
Summary
Well-rounded manager equipped with customer service, employee management, and administrative expertise. Helps keep customer service proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented at finding balanced solutions and resolving conflicts.
Overview
16
16
years of professional experience
Work History
Operations Manager
Courtyard by Marriott
Arlington, Texas
01.2023 - Current
- Monitored performance metrics in Food and Beverage, as well as Housekeeping, to identify improvement opportunities and increase operational effectiveness.
- Managed budgetary allocations to ensure financial sustainability and operational success.
- Enhanced customer service protocols to foster positive guest interactions and encourage repeat business.
- Resolved operational issues promptly to maintain hotel standards and guest satisfaction.
- Supervised the day-to-day workflow of employees to maximize productivity and maintain standards.
- Managed scheduling, training, and inventory control.
- Resolved customer complaints promptly while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary action as necessary.
- Directed the operations staff of 24 by providing guidance, training, and support to meet the company's objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures, managed quality, and customer service.
- Collaborated with the management team on long-term strategic planning initiatives for the organization.
- Responded to information requests from superiors, providing specific documentation.
- Prepared staff work schedules and assigned team members to specific duties in the day-to-day operation of the hotel's 147 guest rooms and 1,300 square feet of event space.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Practice Coordinator
Medical Specialists of St Luke's
Saint Louis, MO
10.2015 - Current
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
Manufacturing Plant Manager
Dr Pepper Snapple Group
St Louis, MO
06.2010 - 11.2013
- Gave direction and leadership to all levels of employees and managers.
- Improved workflow processes to maximize efficiency and enhance operations.
- Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
- Planned, directed and coordinated operations for production, machinery and processing within company policies and procedures.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Adjusted and improved processes to maximize efficiency.
- Increased plant safety by implementing proactive strategies and well-structured training.
- Supported departments in successfully utilizing available labor, materials and equipment resources for production.
- Eliminated materials waste and unnecessary labor hours to reduce costs.
- Managed manufacturing operations for concentrate production.
- Coordinated maintenance strategy for equipment, including predictive and preventive measures.
- Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 250.
Education
Business Management/Human Resource Management
The Ohio State University
Columbus, OHBusiness Management
Columbus State Community College
Columbus, OHSix Sigma Lean Green Belt/ Kaizen Expert
Bottler University
Skills
- Policy and procedure development
- Workflow management
- Strategic planning
- Performance metrics
- Budget oversight
- Mentoring and coaching
- New hire training
- Employee retention strategies
- Conflict resolution
- Staff training
Languages
Spanish
Limited
Timeline
Operations Manager
Courtyard by Marriott
01.2023 - Current
Practice Coordinator
Medical Specialists of St Luke's
10.2015 - Current
Manufacturing Plant Manager
Dr Pepper Snapple Group
06.2010 - 11.2013
Business Management/Human Resource Management
The Ohio State University
Business Management
Columbus State Community College
Six Sigma Lean Green Belt/ Kaizen Expert
Bottler University