Victoria Wilkerson
Nashville,TN
Summary
Organized and dedicated administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering direct attention to detail and strong decision making skills to manage multiple and concurrent tasks. Self-motivated individual with work ethic to perform efficiently and effectively in independent and/or team environments.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist - Remote
Genesco/Journey's
Nashville, TN
02.2022 - Current
- Provide primary customer support to more than 60 customers daily
- Address and assist with customer complaints and repress dissatisfaction by harnessing timely and adequate solutions
- Resolve concerns with procedures and services to help with retention and drive sales
Customer Service Representative - Remote
Deloitte - Temp Agency
Nashville, TN
03.2020 - 01.2022
- Handled an average of 200+ inbound calls weekly using interaction desktop
- Provided customer service while assisting stock and share holders of major corporations with correcting and updating their tax documents
- Attending weekly virtual meetings with managers and team leads about improving system functions and accuracy of inputting client data
Store Lead Manager
Check-Into-Cash
Nashville, TN
10.2015 - 02.2020
- Scheduled, overseen, and performance-managed a 6 person team
- Performed open and close procedures
- Covered work shifts for absent team members as needed
- Held mandatory bi-weekly meetings with team members to work on store development and providing each client with high quality customer service
Education
Associate of Science - Business Administration And Management
National College
Nashville, TN12-2018
Diploma - Medical Assisting
Remington College
Nashville, TN07-2005
High School Diploma -
Mcgavock High School
Nashville, TN05-2003
Skills
- Customer Retention
- Complaint Resolution
- Call Centers
- Customer Service
- Good Communication Skills
- Problem Resolution
- Account Management
- Microsoft Office
- Power Point
- Spreadsheet
- Excel
- Word
- Data Entry
- Scheduling
Timeline
Customer Service Specialist - Remote
Genesco/Journey's
02.2022 - Current
Customer Service Representative - Remote
Deloitte - Temp Agency
03.2020 - 01.2022
Store Lead Manager
Check-Into-Cash
10.2015 - 02.2020
Associate of Science - Business Administration And Management
National College
Diploma - Medical Assisting
Remington College
High School Diploma -
Mcgavock High School
Similar Profiles
Hunter SchreiberHunter Schreiber
Sales Associate at Journey'sSales Associate at Journey's
Madisen HewlettMadisen Hewlett
Sales Associate at Journey'sSales Associate at Journey's
DRAKE JOHNSONDRAKE JOHNSON
Lead Supervisor at Journey's EndLead Supervisor at Journey's End
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios
Abigail SeanezAbigail Seanez
Opening Director of Sales at Caption by Hyatt Downtown Nashville-The GulchOpening Director of Sales at Caption by Hyatt Downtown Nashville-The Gulch