Victoria Wilkins
Goodyear,AZ
Summary
Results-driven professional with extensive experience in sales and a strong desire to transition into a Server role. Proven skills in managing diverse situations with calmness under pressure and logical problem-solving. Committed to delivering positive outcomes and enhancing customer experiences.
Overview
15
15
years of professional experience
Work History
CSR, Remote
IntouchCX
Mesa, Arizona
11.2024 - 07.2025
- Managed customer inquiries through phone and chat support channels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex issues by collaborating with internal teams and resources.
- Documented customer interactions in CRM systems to ensure accurate records and facilitate effective follow-up.
- Provided actionable feedback that enhanced customer service processes and workflows, leading to improved service delivery.
- Represented customer interests in internal discussions to drive initiatives focused on increasing overall satisfaction. during internal discussions to enhance satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bartender
Dinos Greek and Italian Grill
Goodyear, Arizona
03.2024 - 04.2025
- Crafted and served a variety of cocktails and beverages for customers.
- Managed bar inventory and restocked supplies.
- Trained new staff on bartending techniques and customer interaction.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions and processed payments accurately at the bar register.
- Performed opening and closing duties including restocking supplies.
Server/ bartender
Zipps Bar and Grill
Phoenix, Arizona
01.2022 - 02.2024
- While working with this company I have learned and observed the type of work it takes to run a restaurant environment and what it takes to thrive in this type of atmosphere.
- Exceeded job expectations by actively pursuing growth opportunities, demonstrating potential for advancement to supervisor or lead server role.
- Maintained cleanliness and organization of dining area and tables.
- Took and processed customer orders using point-of-sale systems. accurately using point-of-sale systems.
- Assisted in training new servers on restaurant protocols and standards.
- I feel like I have exceeded all expectations of my job description and have gone the extra step to thrive as a server and what it could also take to take the next step up to a supervisor or lead server role.
- While working with this company I have learned and observed the type of work it takes to run a restaurant environment and what it takes to thrive in this type of atmosphere.
Server
Dug Out Bar and Grill
Simi Valley, California
01.2021 - 01.2022
- Exceeded all requirements in first serving position, demonstrating quick adaptability to role.
- Gained insight into restaurant operations while enhancing customer service skills.
- Leveraged customer service experience to effectively learn restaurant operations and enhance service quality.
- I learned how to work with the leaders in the business to also work with the cooks and learn everybody's way of doing things.
- Management recognized my exceptional customer service skills.
Retail Sales Specialist
Lowes Home Improvement
Santa Clarita, CA
01.2011 - 01.2020
- Built professional relationships with customers and team members to enhance customer experience.
- Demonstrated product features to enhance customer understanding and satisfaction.
- With all my years at Lowes I have learned how to build professional relationships with customers and team members.
- Supported departmental success by contributing to top performance year after year.
- Guided customers through stressful situations to ensure a positive shopping experience.
- Staying knowledgeable in multiple departments; flooring, appliances, plumbing, window treatment, and cabinets.
- All with amazing documented customer feedback while following up on purchased orders, contacting the vendors to complete any sales as necessary.
- Helping every department I work for succeed at being the top department year after year.
- Maintained merchandise displays for optimal visual appeal and organization.
Education
High School Diploma -
Saint Augustine Academy
Sun Valley, CAVet Assistant Certified -
ABC Animal Behavior College
Santa Clarita, CASkills
- CUSTOMER SUPPORT
- Sales Support
- TIME MANAGEMENT
- Conflict resolution
- STAFF TRAINING
- LEADERSHIP
- Industry Knowledge
- PEOPLE SKILLS
Timeline
CSR, Remote
IntouchCX
11.2024 - 07.2025
Bartender
Dinos Greek and Italian Grill
03.2024 - 04.2025
Server/ bartender
Zipps Bar and Grill
01.2022 - 02.2024
Server
Dug Out Bar and Grill
01.2021 - 01.2022
Retail Sales Specialist
Lowes Home Improvement
01.2011 - 01.2020
High School Diploma -
Saint Augustine Academy
Vet Assistant Certified -
ABC Animal Behavior College