Warrenita Jennings
Washington,DC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
CSR, Remote
The Bowen Group
Chantilly, VA
02.2021 - Current
- Handled 100-300 inbound and outbound calls daily.
- Handled most calls within 7-15 minutes.
- Greeted Veterans with standardized company greeting.
- Followed communication scripts using knowledge of the company's products and services.
- Updated Veterans on the status of there applications, claims and health benefits.
- Provided Veterans with contact numbers and addresses for designated departments and agencies.
- Managed cold and warm transfers.
- Determined Veterans program eligibility.
- Identified Veterans needs, research issues, resolve complaints, and provided solutions.
- Submitted escalations and tier 2 & 3 reports.
- Created cases and submitted reports to be reviewed by case management team.
- Analyzed Healthcare records and eligibility status.
- Evaluated healthcare costs and identified areas for cost reduction.
- Assisted Veterans with finding providers and healthcare coverage.
- Assisted Veterans with transportation options to and from their providers.
- Provided Veterans with the criteria for various programs offered (Healthcare, Pension, retirement, death and other available options).
- Handled Tier 1 Tech Support & account access issues. (Password reset, locked accounts etc).
- Managed the crisis line after hours(10pm-6am and Offered support for Veterans.
Administrative Assistant
First Team Staffing
Bowie, MD
07.2018 - 02.2021
- Managed office supplies inventory, ensuring availability of essential materials.
- Handled scheduling coordination for meetings and appointments, optimizing time management for executives.
- Prepared and organized documents for meetings, ensuring all materials were accurate and accessible.
- Supported communication efforts by drafting emails, memos, and reports to maintain clear information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Gate Attendant
Strittmatter Construction
Washington, DC
10.2016 - 07.2018
- Monitored gate access to ensure only authorized personnel entered the construction site.
- Collaborated with security personnel to maintain a secure environment at all times.
- Documented incidents and reported them to management for further action and analysis.
- Reviewed access logs regularly to identify any unauthorized entries or anomalies.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
Education
High School Diploma -
Eastern High School
Washington, DC06.2011
Skills
- Data entry
- Call center operations
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Paperwork processing
- Documentation
- Administrative support
- Data collection
- Building rapport
- Technical support
- Account management
- CRM software
- Call triaging
Timeline
CSR, Remote
The Bowen Group
02.2021 - Current
Administrative Assistant
First Team Staffing
07.2018 - 02.2021
Gate Attendant
Strittmatter Construction
10.2016 - 07.2018
High School Diploma -
Eastern High School