Victoria Williams
Washington,DC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
TJ Maxx, TJX Companies
Washington, DC
01.2016 - Current
- Oversaw administrative coordination, ensuring efficient processes and improved operational outcomes.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Ensured compliance with all applicable laws, regulations and standards.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
CASHIER
Burlington
Washington, DC
05.2015 - 06.2016
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
SERVER/PREP
Transition Nursing Home
02.2011 - 04.2014
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered telephones promptly and courteously while providing general information about the organization's services.
- Developed standard operating procedures related to admission processes.
- Monitored inventory levels of office supplies and placed orders as needed.
Education
Diploma -
HD Woodson High School
Washington05.2008
Skills
- Compliance management
- Data analysis
- Problem solving
- Performance evaluation
- Training development
- Critical thinking
- Equipment management
Certification
- HIPAA
- Mental Health First Aid
- Emergency Preparedness
- CPR
- Boundaries and confidentiality
Timeline
Supervisor of Operations
TJ Maxx, TJX Companies
01.2016 - Current
CASHIER
Burlington
05.2015 - 06.2016
SERVER/PREP
Transition Nursing Home
02.2011 - 04.2014
Diploma -
HD Woodson High School