Victoria Williams
Weston,FL
Summary
Dynamic Medical Assistant with extensive experience at Conviva, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compliance with HIPAA regulations. Skilled in EMR management and patient scheduling, fostering a reliable team environment while ensuring efficient clinic operations.
Overview
2027
2027
years of professional experience
Work History
Medical Assistant
Conviva
Charlotte, NC
2024 - Current
- Assisted with patient intake, including verifying information and updating medical records.
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Supported clinical staff by preparing examination rooms and ensuring necessary supplies were available.
- Maintained accurate inventory of medical supplies, contributing to efficient clinic operations.
- Educated patients on treatment plans, medications, and preventive care measures effectively.
- Administered basic laboratory tests and processed specimens for analysis accurately.
- Collaborated with healthcare providers to streamline communication and enhance patient care delivery.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured compliance with health regulations and clinic protocols during daily operations.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Patient Financial Services Representative
University Hospital
2021 - 2024
- Processed patient insurance claims efficiently, ensuring accuracy and compliance with hospital policies.
- Assisted patients with financial inquiries, providing clear guidance on payment options and billing procedures.
- Collaborated with healthcare providers to verify coverage details for various insurance plans.
- Managed patient accounts, reviewing statements to resolve discrepancies and ensure timely payments.
- Educated patients on financial assistance programs available through the hospital resources.
- Developed workflows for processing financial documents, enhancing operational efficiency within the department.
- Trained new staff members on financial systems and patient interaction protocols to improve service quality.
- Analyzed billing processes to identify areas for improvement, implementing changes that boosted overall effectiveness.
Medical Assistant
Asheville Recovery Group
2019 - 2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Patient Financial Services Representative
Atrium Healthcare
2017 - 2019
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL01.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Procedure assistance
- Electronic medical records
- Immunization administration
- Patient relations
- Patient management
- OB/GYN procedures
- Medical billing and coding
Timeline
Medical Assistant
Conviva
2024 - Current
Patient Financial Services Representative
University Hospital
2021 - 2024
Medical Assistant
Asheville Recovery Group
2019 - 2020
Patient Financial Services Representative
Atrium Healthcare
2017 - 2019
Bachelor of Science - Criminology
Florida State University