VICTORIA WILLIAMSON PAULINO
Canton,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
General Manager
Fat Buddies Ribs And B B Q
09.2022 - 10.2023
- Developed and implemented strategies to increase sales and profitability..
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Universal Banker
Sunflower Bank
11.2021 - 04.2022
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bartender
JCs BBQ & Grill
04.2021 - 01.2022
Bartender
Tate's On Moro St.
08.2021 - 12.2021
Bartender
Kansas State University
07.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Provider Relations Specialist
Netcare Life And Health Insurance
02.2015 - 10.2017
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Answered provider inquiries via email, telephone and written correspondence.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
Education
Bachelor's - Health Services Management
University of Maryland Global Campus
College Park, MD05.2025
High School Diploma -
Asmuyao Community School
Guam08.2015
Skills
- Business Development
- Customer Relationship Management
- Staff Supervision
- Advertising and Marketing
- Operations Oversight
- Vendor Sourcing
- Supply Chain Management
- Loss Prevention
- Team Leadership
- Spreadsheet Management
- Excel Formulas
- Information Verification
Timeline
General Manager
Fat Buddies Ribs And B B Q
09.2022 - 10.2023
Universal Banker
Sunflower Bank
11.2021 - 04.2022
Bartender
Tate's On Moro St.
08.2021 - 12.2021
Bartender
Kansas State University
07.2021 - 12.2021
Bartender
JCs BBQ & Grill
04.2021 - 01.2022
Provider Relations Specialist
Netcare Life And Health Insurance
02.2015 - 10.2017
Bachelor's - Health Services Management
University of Maryland Global Campus
High School Diploma -
Asmuyao Community School
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