Victoria Wilson

Checked clients in and out/ scheduled future appointments

Answered incoming calls

Maintained paper records before we went paperless

Scan all documents into charts

Verified insurances

• Managed office operations, ensuring efficient workflow and adherence to policies.
• Oversaw scheduling and appointment management for optimal patient flow.
• Implemented cost-saving measures while enhancing office productivity and resource utilization.
• Trained and mentored administrative staff, fostering professional development and teamwork.
• Developed and maintained filing systems, ensuring accuracy in record-keeping and compliance.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.