Victoria Winston
Atlanta,GA
Summary
An accomplished account executive with over 7 years of experience planning, executing and closing deals seeking a full time position. Adept at strategizing with other departments to generate solutions. Highly organized and motivated with demonstrated track record of building relationships with clients, developing successful sales, and managing sales team. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
10
10
years of professional experience
Work History
Account Executive
FleetCor
03.2021 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Attended networking events to build relationships and identify sales opportunities.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Prepared forecasts to gain understanding of measures needed to grow business.
Business Account Manager
Sprint Wireless
07.2017 - 06.2020
- Served as the lead point of contact for all customer account management matters
- Built and maintained strong client relationships, negotiated contracts to ensure the timely and successful delivery of solutions to meet customer needs
- Forecasted sales metrics and created reports to present to stakeholders
- Associated with challenging client request and escalations as required.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Worked to provide continuous improvement for product development lifecycle.
Assistant Manager
Gymboree
11.2013 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJNo Degree - Scrum Master
Knowledge Hut
Online08.2023
Skills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Sales Target Monitoring
- Profit and Loss Accountability
- Business Development and Planning
- Client Relationship-Building
- Business Growth Opportunities
- Negotiation
- Critical Thinking
Timeline
Account Executive
FleetCor
03.2021 - Current
Business Account Manager
Sprint Wireless
07.2017 - 06.2020
Assistant Manager
Gymboree
11.2013 - 07.2017
High School Diploma -
Thomas Jefferson Arts Academy
No Degree - Scrum Master
Knowledge Hut
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