Victoria Wolf

• Processed loan payoff quotes (both manually and through a workflow) for retail mortgage loans, lines of credit, and vehicle loans proficiently and within compliance.
• Verified accuracy of payoff quotes for team members.
• Answered questions via email and phone for customers and associates alike regarding their loan payoffs and/or other inquiries they had.
• Managed and updated Excel spreadsheets to track data for paid-off loans.
• Created tickets to initiate processing of payoff checks.
• Reviewed and organized physical files and vehicle titles for efficient access.
• Looked through physical files as well as organized files and vehicle titles.
• Responded to inquiries via email and phone about loan payoffs from customers and associates.
• Retrieved and sorted physical mail.
• Collaborated with coworkers on multiple projects assigned by manager to distribute tasks effectively.

• Wrote, printed, and mailed letters to customers closing on their insurance, ensuring timely communication.
• Organized and scanned documents into system for easy access and retrieval.
• Researched loan details to accurately label related documents.
• Retrieved, sorted, and delivered mail, facilitating smooth operations within the office.
• Assumed additional clerical tasks from colleagues to support team workload.

• Worked as a concessionist, usher, and ticket seller.
• Duties included cleaning counters, sweeping floors, restocking, answering phones, selling concessions and tickets to customers as well as giving them information.
• Provided onsite training to several new workers.
• Earned positive feedback from multiple customers for exceptional service, leading to an excellence report.
• Received an offer for a management position.

• Assisted with secretarial duties during a two-week absence.
• Edited, printed, and folded bulletins while managing prayer requests, emails, mail, and phone inquiries.
• Coordinated scheduling and event planning for church services and community outreach programs.
• Managed correspondence, ensuring timely communication with congregants and staff.
• Developed and maintained filing systems for administrative records and sensitive documents.

• Fostered positive communication with co-workers and management to enhance teamwork.
• Addressed guest complaints swiftly to maintain customer satisfaction.
• Maintained hygiene by regularly washing and sanitizing hands and food preparation areas.
• Executed general maintenance tasks, including mopping floors and washing dishes, to ensure cleanliness and safety in food preparation areas.

Only completed two years of education at this university. No degree was received.