Victoria Wolfe
Green Bay,WI
Summary
Experienced and proactive National Director of Business Development offering 20 years of medical sales and serving healthcare service needs. Talented in building strong and loyal relationships with physicians, administrators and office staff to increase long term business relationships.
Overview
24
24
years of professional experience
Work History
National Director of Business Development
Neurotech
Waukesha, WI
03.2009 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated existing operations and services; identified areas needing improvement and recommended solutions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored progress against established performance metrics for each program area.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented national strategies to increase organizational capacity, improve service delivery, and expand public outreach.
- Oversaw budgeting for national activities and monitored expenditures for compliance with rules and regulations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Represented the organization at relevant meetings and conferences both domestically and internationally.
- Collaborated with external consultants and experts to identify new opportunities for growth.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities, and challenges.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
- Developed strategies to attract new customers while retaining existing ones.
- Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Medical Sales Representative
Sanofi Pharmaceuticals
09.2000 - 07.2005
- Served as primary contact for named accounts encompassing account management and sales responsibilities.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Launched new products through collaboration with regional business managers.
- Provided customers with exceptional research and clinical trial data to support product effectiveness and safety.
- Hosted product demonstrations, lunch-and-learns, and other educational events for medical personnel.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Increased value to clients through product knowledge.
Education
Bachelor of Science - Business Administration
University of Wisconsin - Green Bay
Green Bay, WI01-1995
MBA -
University of Wisconsin - Whitewater
Whitewater, WISkills
- Business Administration
- Employee Development
- Customer Service
- Process Improvement
- Brand Management
- Business Development
- Problem Resolution
- Lead Generation
- Idea Development and Brainstorming
- Business Planning
- Customer Relationship Management
Timeline
National Director of Business Development
Neurotech
03.2009 - Current
Medical Sales Representative
Sanofi Pharmaceuticals
09.2000 - 07.2005
Bachelor of Science - Business Administration
University of Wisconsin - Green Bay
MBA -
University of Wisconsin - Whitewater
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