A determined and organized worker, consistently paying attention to detail and striving to go above and beyond in work. Passion for working with people and establishing meaningful connections. Takes pride in staying on top of workload and effectively managing time to ensure timely completion of tasks. Possesses a diverse range of skills and always eager to learn and expand knowledge. Dedicated Customer Service professional with a strong understanding of service delivery and excels in multitasking. Committed to fostering professional relationships that drive profitability and yield positive business outcomes.
Hi, I’m
Victoria Wood
Summary
Overview
7
years of professional experience
1
Certification
Work History
Metal Sales Manufacturing Corporation
Customer Service Representative
11.2022 - 01.2024
Job overview
- Taking care of customers, Quality approving orders, Customer service (phone calls, emails, and walk ins), Working with an order entry team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Metal Sales Manufacturing
Receptionist
06.2022 - 11.2022
Job overview
- Customer service (phone calls, walk ins, and email), Answering questions, Taking care of emails, Keeping the supplies stocked
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Salon Nove
Receptionist
09.2021 - 01.2022
Job overview
- Scheduling appointments, Customer service, Restocking front room
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Blue Kire
Carpentry Assistant
11.2020 - 08.2021
Job overview
- Landscaping, Paining, Drywall repair, Assistance for team where needed
First Choice Insurance
Administrative Assistant
04.2019 - 02.2020
Job overview
- Maintained all files, Managed scheduling, Customer Service, Answering and appropriately directing calls, Process purchase orders, Provide support for insurance agents
Red Robin
Hostess and Takeout
05.2018 - 09.2019
Job overview
- Seating, Customer Service, Answering phones, Fulfilling any checking take out orders, Time Management
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Amazon
Warehouse Worker
09.2018 - 03.2019
Job overview
- Managing inventory, Problem Solving training, Supervise and ensure orders are being filled by team members, ISS training
Buffalo Wild Wings
Hostess
09.2017 - 07.2018
Job overview
- Seating, Customer service, Answering phones
Coal Ridge Animal Hospital
Kennel Assistant
05.2017 - 09.2017
Job overview
- Animal care & needs, Record Documentation, Customer care/service, Exam room assistance, Restocking and cleaning, Schedule/time management
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Cheeks International Academy of Beauty Culture - Fort Collins Loveland, CO
Associate of Arts from Cosmetology
01.2025
University Overview
Skyline High School
05.2018
University Overview
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Money handling abilities
Payment Processing
Client Relations
Microsoft Outlook
Appointment Scheduling
Filing
Reading Comprehension
References
References
- Erik Akia, Former Boss, (720) 438-1138
- Spencer Sigman, Former Manager, (303) 378-1466
Where to find me outside of work
Where to find me outside of work
I am often times found hanging out with my boyfriend of 9 years and our german shepherd Zeppelin. I love reading a good book seriously any kind of book. I try to go camping as much as I can during the summer. I love going out to the sand dunes and riding my four-wheeler. I am an aunt to multiple littles and love being able to do their hair. My nieces love when I come to see them so I can do their hair all cute.
Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
Timeline
Customer Service Representative
Metal Sales Manufacturing Corporation
11.2022 - 01.2024
Receptionist
Metal Sales Manufacturing
06.2022 - 11.2022
Receptionist
Salon Nove
09.2021 - 01.2022
Carpentry Assistant
Blue Kire
11.2020 - 08.2021
Administrative Assistant
First Choice Insurance
04.2019 - 02.2020
Warehouse Worker
Amazon
09.2018 - 03.2019
Hostess and Takeout
Red Robin
05.2018 - 09.2019
Hostess
Buffalo Wild Wings
09.2017 - 07.2018
Kennel Assistant
Coal Ridge Animal Hospital
05.2017 - 09.2017
Skyline High School
- Eyelash Extension Certification – Various Accredited Beauty Schools.
Cheeks International Academy of Beauty Culture - Fort Collins
Associate of Arts from Cosmetology
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